Winifred Okechukwu

• Owning and leading the end-to-end process of eliciting requirements from stakeholders and documentation on the projects.
• Collaborating with cross-functional teams to analyze and streamline the application process for our client towards achieving faster client onboarding and projected revenue growth
• Planning and implementing new and enhanced processes to achieve improved organizational effectiveness and regulatory compliance for the Loyalty Reward Bank project.
• Collaborating with the QA team to create test plans and handheld end-users during UATs for multiple IT projects.
• Facilitating demo sessions on existing and new functionality to client stakeholders, leveraging prototype approaches like wireframes, mock-ups, and prototypes.
• Performing gap analysis, estimation, and budgeting for recommendations on new IT solutions; saw revenue increase by 15% over the last three quarters.
• Creating business requirements document (BRD) on MS Word, epics, and user stories on Jira
• Developing design documents and specifications, including diagrams and charts to provide the blueprints for developers to accurately code and configure the system in line with business need and user requirements.
• Gather business and technical requirements using multiple elicitation techniques including but not limited to; interviews, surveys, document analysis, focus groups, interface analysis, observation, and brainstorming.
• Author project documents including but not limited to; business requirements, functional design, estimates and quality assurance, project plans.
• Modelling processes using various notations (i.e., Unified Modeling Language, UML, and Business Process Modelling Notation, BPMN, 2.0)
• Managing risks, assumptions, and constraints for requirements, and communicate to various stakeholders
• Deliver informative, well-organized presentations and showcases to partners at critical points in the project
• Critically evaluate information gathered from various sources, reconciles conflicts, and decomposes high level information into appropriate details.

• Served as liaison between stakeholders by eliciting user and system requirements through stakeholder engagement, while defining scope and translating requirements into high level requirements and business context diagrams.
• Identified and communicated risks that would have negatively impacted bank's current business environment from its application of technology, recommended mitigation strategies to risks and hardening of banks' mobile banking applications. Thus, reducing occurrence of unauthorized access/fraud.
• Analyzed current state by conducting in-depth evaluation of end-to-end business processes, systems, and industry standards to aid development of digital tools to enhance future state of user experience and client satisfaction.
• Served as SME to senior management on client services and system performance, also served as liaison between business and technology department while partnering with marketing and operations department to implement solutions.
• Worked with IT Team and Subject Matter Experts (SME) to facilitate creation of solution architecture artifacts, participate in new process design, and contribute to solutions prototyping.
• Delivered reports to business stakeholders, including future state recommendations to developers to translate business requirements into detailed technical solutions using user stories and process maps – flow charts, BPMN notations, use case UML Diagram, and use cases.
• Supported build and deployment of new implementation process by defining business requirements and processes, developing test strategies and test cases
• Built relationships with internal customers to ensure successful project outcomes.

• Made use of available system capacity to deploy solutions that addressed customers’ needs using workflows, BI solutions, EPMA, Phoenix Me, Trade Innovation, and host of other third-party applications.
• Managed strong relationship with stakeholders by demonstrating strong understanding of business priorities and aligns investments that are both sustainable and will drive clear ROI in direct support of those priorities.
• Employed variety of methods: wireframes/mock-ups, decision flow diagrams, stories, and business requirements document (BRD) to document and communicate requirements to the team.
• Reviewed and processed all documents submitted for account opening, carried out due diligence, risk assessment, AML, and KYC checklists on customers' transactions in line with bank's policies and procedures
• Supported QA in writing test cases, scenarios from user stories, and testing cases
• Worked closely with key stakeholders to deliver exceptional customer service to clients
• Produced various project documents and project deliverable including business requirements documents (functional and non-functional requirements), business process flows, use cases, test case, process flow diagrams and traceability matrix document
• Interfaced with cross-functional team of business analysts, developers, and technical support professionals to determine comprehensive list of requirement specifications for new applications
• Championed business process and workflow mapping/analysis and documentation using Visio and Lucid chart.
• Elicited, analyzed, and documented technical requirements for web-based and system solutions
• Documented functional specifications through process models, screen flows, business domain models and capture detailed specifications in structured template for business rules, valid values, and definitions and maintain repository for future releases/updates to existing documents