Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Winifred Mena-Robinson

Summary

Professional in bakery operations with experience in leading teams and driving results. Skilled in inventory management, quality control, and customer service. Strong focus on team collaboration and adapting to changing needs. Reliable, resourceful, and ready to deliver exceptional bakery outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bakery Supervisor

Mix the Bakery
03.2018 - Current
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Assisted customers with special requests, fostering strong relationships and repeat business opportunities.

Pastry Chef

Boulcott Street Bistro
10.2017 - 02.2018
  • Maintained all prep for lunch and dinner service's (e.g. ice creams, chocolate mousse's, eclairs, tarts, puddings, meringues, petit fours etc)
  • Created new dessert items for seasonal and special events.
  • Ensured consistent quality by strictly adhering to established recipes and presentation guidelines.
  • Demonstrated strong attention to detail while executing intricate designs on pastries and desserts.
  • Assisted head pastry chef with menu planning, taking into account seasonal ingredients and customer preferences.

Pastry Chef and morning baker

Meinhardt Fine Foods
01.2016 - 01.2017
  • Baked all morning pastries
  • Made up and re-stocked pastry displays, as well as the Grab & Go
  • Effectively maintained prep levels of all products (eg, Choux paste, mousse cakes, scones & muffin mixes, cookie mixes etc)
  • Contributed recipe ideas for seasonal changes
  • Oversaw purchasing, storage, and use of kitchen supplies.

Bakery Production Worker

Mix the Bakery
01.2013 - 01.2016
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing and shaping bread doughs, making pastries, and operating ovens.
  • Provided exceptional customer service at the point-of-sale counter, offering knowledgeable recommendations based on individual preferences.

Pastry Chef, Work Experience Placement

Cadeux Bakery
01.2014 - 01.2014
  • VCC two week work experience placement for Baking and Pastry Arts certificate program.
  • Focused on enhancing pastry prep skills and gaining knowledge of bakery operations.
  • Consistently made cake and pie fillings, mousses, ice creams and rolling danish and croissants.


Fast Food Crew Member

Vera's Burger Shack
09.2007 - 05.2009
  • Worked front counter and other areas.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Key holder, in charge of opening and closing duties.

Education

Baking And Pastry Arts- Pastry Certificate - Baking And Pastry

Vancouver Community College
Vancouver, BC
01.2014

Baking And Pastry Arts- Artisan Baking Certificate - Artisan Baking

Vancouver Community College
01.2013

First Year of Arts - Creative Writing Diploma -

Capilano University
North Vancouver
01.2011

High School Diploma -

King George Secondary
Vancouver
01.2010

Skills

  • Comprehensive ingredient understanding
  • Sanitation practices
  • Operations management
  • Order fulfillment
  • Product presentation
  • Recipe development and adaptation
  • Proficient in cake decorating
  • Customer service
  • Consistent reliability
  • Collaborative teamwork
  • Cash handling

Languages

English

Certification

  • Foodsafe Level 1, Certificate - Expiry March 2028

Timeline

Bakery Supervisor

Mix the Bakery
03.2018 - Current

Pastry Chef

Boulcott Street Bistro
10.2017 - 02.2018

Pastry Chef and morning baker

Meinhardt Fine Foods
01.2016 - 01.2017

Pastry Chef, Work Experience Placement

Cadeux Bakery
01.2014 - 01.2014

Bakery Production Worker

Mix the Bakery
01.2013 - 01.2016

Fast Food Crew Member

Vera's Burger Shack
09.2007 - 05.2009

Baking And Pastry Arts- Pastry Certificate - Baking And Pastry

Vancouver Community College

Baking And Pastry Arts- Artisan Baking Certificate - Artisan Baking

Vancouver Community College

First Year of Arts - Creative Writing Diploma -

Capilano University

High School Diploma -

King George Secondary

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Winifred Mena-Robinson