Winifred Ani
Credit Solutions Analyst
Dartmouth,NS
Summary
A banking professional with a successful relationship management skills in the retail and commercial space, performing credit analysis, due diligence, maximizing revenue potential and handling time-sensitive, complex transactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Associate - Commercial Banking
Scotiabank
Halifax, NS
02.2020 - Current
- Manages more than 60 households of accounts with over $200,000M in risk assets, while building strong relationships with clients and partners
- Minimizes bank risk by performing client on-boarding, KYC updates and due diligence to adhere to internal legal documentation requirements
- Prevents revenue leakage through effective management, tracking and monitoring of fee collection
- Identifies potential cross-selling opportunities by reviewing and analyzing financial documents such as statements, accounts payable, and receivables thereby contributing to sales and revenue generation
- Contributes to credit process by performing in-depth analysis and spreading of financial statements, drafting credit memos and applications
Client Advisor
Scotiabank
Halifax, NS
11.2018 - 02.2020
- Managed over 60 calls daily, resolving digital services and retail banking issues including revolving credits, day-to-banking and loans
- Engaged with customers by handling in-bound calls. Achieved 106% cross-sell targets by providing tailored solutions
- Consistently over-achieved on KPIs including sales, solutions, adherence and customer satisfaction rating (NPS)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
Finance Officer
Christian Ani & Associates
Abuja, Abuja
01.2016 - 08.2018
- Used accounting software to prepare weekly and monthly financial reports
- Reviewed figures, postings and documents for correct entry, completeness and accuracy
- Processed payments and documents such as invoices, vouchers and employee reimbursements
- Organized data into multiple spreadsheets to streamline data
Accounts & Relationship Officer
Fidelity Bank Plc
Lagos, Lagos
03.2013 - 08.2014
- Determined client needs and offered customized solutions
- Provided banking and credit advice to customers
- Increased sales by 15% within first 6 months in the role
- Remained updated on all available financial products and financing packages
- Communicated regularly with customers regarding account questions and issues
Internship
Fidelity Bank
Benin, Benin
03.2012 - 03.2013
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Completed research, compiled data and assisted in timely reporting.
Education
Master of Science - Accounting And Financial Services
University of Essex
United Kingdom11.2015
Bachelor of Science - Economics
Caritas University
Nigeria10.2010
Skills
- Excellent knowledge of retail and commercial banking products/services
- Excellent attention to detail
- Very good customer relations
- Excellent communication skills
- Flexible team player
- Complex problem solving
- Superior time management
- Proficient in Microsoft Office
Certification
CANADIAN SECURITIES INSTITUTE
- Canadian Securities Course
- Conduct Practices Handbook
Timeline
Client Service Associate - Commercial Banking
Scotiabank
02.2020 - Current
Client Advisor
Scotiabank
11.2018 - 02.2020
Finance Officer
Christian Ani & Associates
01.2016 - 08.2018
Accounts & Relationship Officer
Fidelity Bank Plc
03.2013 - 08.2014
Internship
Fidelity Bank
03.2012 - 03.2013
Master of Science - Accounting And Financial Services
University of Essex
Bachelor of Science - Economics
Caritas University
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