Wing Yee (Samantha) Lam
Toronto,ON
Summary
Experienced and high-energy store manager with a proven track record in retail settings. Known for setting and enforcing consistent standards to ensure staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment, dedicated to maximizing team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks, Sheraton Parkway North
10.2022 - Current
- Manage a team of 15 staff members and assisted with hiring, training and mentoring new staff members.
- Ensuring compliance with Starbucks and Marriott standards.
- Preparing Sales report and achieving sales targets set for the location.
- Addressed customer concerns promptly and enhancing more customer loyalty via engagement.
- Managed the store's budget, optimizing labor cost, and reducing waste which improved profitability.
Supervisor
Hjem
02.2022 - 09.2022
- Provide exceptional customer service to repeat clients and building lasting relationships with new clients
- Prepare high-quality specialty coffee, espresso, tea, and specialty cocktails with precision including latte arts.
- Manage café operations, including opening/closing procedures, security checks, cash handling, inventory monitoring, and staff training.
- Address and resolve customer concerns, ensuring a positive experience.
- Creating seasonal menu for food and drinks while drawing inspiration from Scandinavian Culture.
- Upselling high ticket items to reach daily sales targets and cross selling.
Supervisor
The Coffee Academics
08.2020 - 02.2022
- Delivered impeccable hospitality to guests
- Mentored team members to ensure consistency and quality of coffee preparation, professionalism, service, and cleanliness
- Leveraged various brewing methods, including dialing in espresso, pour-over, latte art, specialty coffee prep, and creating tea batches
- Sold coffee capsules, cold brew, mugs, single origin teas/coffee, AeroPress coffee makers, grinders, & Nespresso machines
- Gained knowledge in coffee from Yemen, Indonesia, Columbia, Ethiopia, Kenya, Indonesia, Panama, Yunnan, and Bolivia.
Banquet Server & Restaurant Hostess
Stein Eriksen Lodge Deer Valley
08.2019 - 03.2020
- Served a variety of cuisines, for multi-course meals, at a five-star resort and restaurant for banquets of up to 900 people
- Trained and taught new interns, guiding them on procedures, customer service expectations, serving, and setting tables.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
Bachelor of Science - Food Service And Institutional Management
Universidad De Sta. Isabel
Naga City, Philippines03.2019
Skills
- Customer Centric Mindset
- Recruiting and Hiring
- Sales Strategies
- Problem-Solving
- Cash Management
- Shift Scheduling
- Multitasking and Organization
- Customer service
- Customer Relations
- Inventory Control
- Microsoft office Suite
- POS Systems
- Employee Training
- Retail Inventory Management
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Accomplishments
Nominated for Employee of the Month multiple times during current tenure as Store Manager
Certification
- Food Handlers
- HACCP
- Smart Serve
- Worker Health and Safety.
- Barista Training Certificate
Timeline
Store Manager
Starbucks, Sheraton Parkway North
10.2022 - Current
Supervisor
Hjem
02.2022 - 09.2022
Supervisor
The Coffee Academics
08.2020 - 02.2022
Banquet Server & Restaurant Hostess
Stein Eriksen Lodge Deer Valley
08.2019 - 03.2020
- Food Handlers
- HACCP
- Smart Serve
- Worker Health and Safety.
- Barista Training Certificate
Bachelor of Science - Food Service And Institutional Management
Universidad De Sta. Isabel
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