Wing Hong Lam
Summary
Hey mate! I'm Martin, an energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. In the last 6 months in Canada, I raised customer satisfaction and bonding in my current company. I even became the most well-known CSR in town (Also famous in TikTok reels). Since I came to Vancouver, I have been working hard to learn management and fleet-related knowledge, and have brought milestone customer satisfaction indicators to the former company. And now I am a professional delivery specialist with proven reliability and adaptability in fast-paced environments. Skilled in logistics, route planning, and customer service. Strong focus on teamwork, ensuring timely and efficient deliveries while maintaining high standards. Known for flexibility and dependability, always meeting changing demands and priorities.
Overview
7
7
years of professional experience
Work History
Parcel Delivery Driver
Ulala Technologies Ltd.
01.2024 - Current
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Provided exceptional customer service through friendly interactions and prompt resolution of any issues that arose during deliveries.
- Conducted regular vehicle maintenance checks, contributing to the longevity of company fleet assets.
FLEET OPERATIONS SPECIALIST
ZEROCARBON TECHNOLOGIES INC.
05.2023 - 09.2023
- Monitor fleet status for required operational software updates and fleet managements, coordinated with operations supervisor on performance evaluations and disciplinary actions of staff;
- Provide troubleshooting guidance on an ad hoc basis for client issues;
- Continuously support the business and business growth through execution of other responsibilities as assigned;
- Utilized problem-solving skills to resolve customer service issues quickly and efficiently;
- Monitored current resource usage and projected future resource requirements, securing the necessary resources as required;
- Collaborated with cross-functional teams to develop innovative solutions for process improvement;
- Assisted in the development of strategic plans for long-term growth initiatives related to operations;
- Investigated deficiencies and problems, recommending changes to drive improvements;
- Researched and reviewed regulatory, technical or market issues related to sustainability;
CASHIER
TIM HORTON
11.2021 - 05.2023
- Assist and build relationships with 400+ customers, providing exceptional customer service to exceed the business goal;
- Engage with customers through good communication and provide a meaningful experience to make the brand reliable and stand out;
- Collaborate with more than 20+ employees in 2 locations with good and effective communication and well-organized skills, engaging and enhancing productivity by 20%;
- Maintain day-to-day business operations by overseeing inventory, the preparation of food and drinks, excellent customer service and maintaining cleanliness;
CASHIER AND ASSISTANT
HONG KONG JOCKEY CLUB
03.2019 - 02.2020
- Provided excellent customer service and an introduction to various types of gambles through good communication, which Increased the understanding of service and new promotions;
- Building trust and brand attachment with assisted and gave reasonable gamble recommendations through strategic analysis and marketing research;
- Comforted and dealt with unhappy customers by actively showing sympathy, listening and responding to their needs;
- Responsible for the lottery and different gambling tradings, Hong Kong horse racing, and FIFA, Premier League, Bundesliga, for instance;
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CHEF HELPER / WAITER / BARTENDER
HONG KONG CORDIS HOTEL
06.2018 - 01.2019
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Developed strong working relationships with fellow staff members, promoting effective communication within the kitchen team.
- Assisted with inventory management to minimize food waste and reduce costs.
- Managed time effectively under pressure during peak service hours for optimal performance.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
BACHELOR OF BUSINESS - BUSINESS
UNIVERSITY OF TASMANIA
12.2020
ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
TAFE SA
08.2019
SENIOR HIGH SCHOOL DIPLOMA - GEOGRAPHY, TOURISM AND HUMANITIES
SIR ELLIS KADOORIE SECONDARY SCHOOL
03.2017
Skills
- Organized skills
- Problem-solving
- F-I-F-O
- Talking skills
- Cash register operation
- Design
- Loyalty program promotion
- Hospitality and accommodation
- Drawer balancing
- Stocking management
- Face problems optimistically
- Daily Operations Management
- Personnel Scheduling
- Office Management Software
- Leadership
- Punctuality
- Safe driving
- Communication and interpersonal skills
- Adaptability and flexibility
- Defensive driving
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Professional Working
Punjabi
Limited Working
Filipino
Limited Working
Korean
Elementary
Thai
Elementary
Awards
- In 2013, Hong Kong Air Cadets Corps got a reward cup called: Best Reserve Cadet.
- In 2015, participated in the Hong Kong secondary school cuisine exchange competition and won the Excellence Award.
- In 2016, participated in the Hong Kong middle school composition contest and won multiple excellent awards, which were posted on the campus.
- In 2021~2022, voted Best and Friendliest Staff in local Tims.
- In 2023, Excellent and customer-satisfied vehicle service.
Personal Information
Date of Birth: 09/21/97
Timeline
Parcel Delivery Driver
Ulala Technologies Ltd.
01.2024 - Current
FLEET OPERATIONS SPECIALIST
ZEROCARBON TECHNOLOGIES INC.
05.2023 - 09.2023
CASHIER
TIM HORTON
11.2021 - 05.2023
CASHIER AND ASSISTANT
HONG KONG JOCKEY CLUB
03.2019 - 02.2020
CHEF HELPER / WAITER / BARTENDER
HONG KONG CORDIS HOTEL
06.2018 - 01.2019
ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
TAFE SA
SENIOR HIGH SCHOOL DIPLOMA - GEOGRAPHY, TOURISM AND HUMANITIES
SIR ELLIS KADOORIE SECONDARY SCHOOL
BACHELOR OF BUSINESS - BUSINESS
UNIVERSITY OF TASMANIA
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