Wing Chi Yau
Social Worker
Toronto,ON
Summary
A dedicated social worker committed to empowering individuals, families, and communities. Possessing a robust skill set developed through graduate education and diverse professional experiences, I excel in areas such as individual and group counseling, mental health, substance use treatment, crisis intervention, case management, disability services, data analysis, training, and supervision. Leveraging empathy, adaptability, critical thinking, and problem-solving abilities to build trust with clients and advocate for positive change. Supporting clients as they overcome obstacles and achieve their goals brings great pride. Embracing a mindset of continuous learning, excited to expand knowledge and make a meaningful impact as a social worker. Welcoming new challenges and opportunities to broaden expertise and create tangible, positive change. Energized by the profound rewards of this career and eager to further the journey as a dedicated social work professional.
Overview
6
6
years of professional experience
Work History
Assistant Social Work Officer
Caritas Youth and Community Service
09.2022 - Current
- Provided direct crisis counselling and emotional support to an average of 120 service users per month through an online texting platform
- Conducted comprehensive risk assessments, developed safety plans, and coordinated referrals to appropriate community resources and social services
- Served as a core member of the 8-person Evaluation and Knowledge Dissemination working group, contributing to the analysis of service outcomes and development of best practices
- Developed and delivered psychoeducation workshops on emotion regulation, stress management, and building resilience reaching over a thousand students, teachers and parents annually
- Provided clinical supervision and mentorship to over a hundred volunteers and relief staff, ensuring adherence to evidence-based counselling techniques and crisis management protocols
- Maintained up-to-date knowledge of mental health trends, therapeutic modalities and community resources through ongoing training and professional development.
Social Work Internship
The Salvation Army Hong Kong and Macau Territory
07.2021 - 03.2022
- Provide direct clinical services and case management support to students and their families, including assessment, counselling, and referrals to community resources
- Collaborate with teachers, administrators, and other school personnel to identify and address the social, emotional, and behavioural needs of at-risk students during the COVID-19 pandemic
- Facilitate support groups and psychoeducational workshops on topics such as anger management, study skills, and family communication
- Maintain detailed case reports, monitor student progress, and participate in interdisciplinary team meetings.
Social Work Internship
Po Leung Kuk
01.2020 - 06.2020
- Plan and implement engaging activities and high-quality services to support the needs of elderly clients in a safe and comfortable environment
- Provide one-on-one counselling and emotional support to elderly individuals facing chronic pain or other mental health challenges.
Social Work Internship
Hong Kong Children & Youth Services
06.2019 - 08.2019
- Develop and facilitate engaging group activities and workshops to promote social-emotional learning and resilience in children from underprivileged and ethnic minority backgrounds
- Design and deliver interactive mindfulness and stress management programs for youth, teaching evidence-based practices like meditation and deep breathing techniques
- Provide one-on-one emotional support and short-term counselling to adolescents struggling with mental health challenges or life transitions problems.
Food Server
Plat du Jour (Pacific Place)
06.2018 - 02.2019
- Serving food and beverages while maintaining high-quality formal table service to over 100+ customers daily
- Performed all duties connected with the breakdown of service and cleaning tasks
- Maintained high levels of food and safety standards at all times.
Education
Bachelor's in Social Work -
The Hong Kong Polytechnic University
Hong Kong, Hong Kong07.2022
Associate's degree in Social Work -
Community College of City University
Hong Kong, Hong Kong06.2020
Skills
- Crisis Intervention
- Mental Health Counseling
- Intake Experience
- Case Management
- Data visualization
- Power BI
- Efficient under pressure
Languages
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
English
Professional Working
Japanese
Limited Working
Locations
- Toronto, ON
- London, ON
- Hamilton, ON
Software
PowerBi
Prisma
Elastic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Social Work Officer
Caritas Youth and Community Service
09.2022 - Current
Social Work Internship
The Salvation Army Hong Kong and Macau Territory
07.2021 - 03.2022
Social Work Internship
Po Leung Kuk
01.2020 - 06.2020
Social Work Internship
Hong Kong Children & Youth Services
06.2019 - 08.2019
Food Server
Plat du Jour (Pacific Place)
06.2018 - 02.2019
Bachelor's in Social Work -
The Hong Kong Polytechnic University
Associate's degree in Social Work -
Community College of City University
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