Wing-Sie Chew
Toronto,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Canada Computers. Skilled in cash handling and bilingual customer service, showcasing professionalism and empathy. Achieved significant improvements in transaction accuracy and customer engagement, leveraging POS system expertise and effective communication.
Overview
14
14
years of professional experience
Work History
Cashier/Sales Associate
Canada Computers
04.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible positions and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the start and end of each shift.
- Executed keyholder responsibilities, overseeing secure and timely opening and closing of the store.
- Assisting manager as temporary assistant manager to cover shifts
Flyer Distributor
Metroland Media
06.2012 - 04.2017
- Enhanced brand visibility through distributing flyers to key locations in targeted areas.
- Streamlined the distribution process, reducing waste through proper handling of materials and storage of unused flyers.
- Improved flyer retention rates with attention-grabbing techniques and personal connections.
- Provided valuable feedback to management on best practices for future marketing efforts based on distribution experiences.
Sales Associate
Happy W&Y
06.2010 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bilingual Customer Service Representative
Air Canada, Lester B. Pearson International Airport
06.2016 - 02.2017
- Assisted customers with Cantoness/Mandarin-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Cantoness/Mandarin languages.
Education
Bachelor of Commerce - Tourism Management
Humber College North Campus
Etobicoke, ON06.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
- Written and verbal communication
- Professionalism and Courtesy
- Order Packaging
- Daily Reporting
- POS system operations
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Sales Associate
Canada Computers
04.2017 - Current
Bilingual Customer Service Representative
Air Canada, Lester B. Pearson International Airport
06.2016 - 02.2017
Flyer Distributor
Metroland Media
06.2012 - 04.2017
Sales Associate
Happy W&Y
06.2010 - 04.2017
Bachelor of Commerce - Tourism Management
Humber College North Campus
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