WINFREY DESIR
Ottawa,Canada
Summary
Professional individual with a quick-learning ability and a talent in client satisfaction and clear communication. Adaptable to new environment as well as acquiring new knowledge and applying it effectively. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Beauty Salon Manager
25PRIME INC.
Ottawa, ON
01.2021 - 12.2024
- Enhanced customer experience by leveraging strong interpersonal communication skills.
- Provided effective solutions through courteous and informed service.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Managed daily operations of the salon, including scheduling appointments, maintaining records, keep8ng inventory, and ordering supplies.
- Performed hairstyling services such as cutting, conditioning and styling hair.
- Created enticing promotional materials catering to potential clients.
- Strategized cost adjustments to enhance service value and profitability.
- Implemented fair and necessary changes in policies and/or procedures.
Sales Associate
Party City
09.2019 - 01.2020
- Kept current with merchandise updates and store policies.
- Welcomed customers to provide outstanding service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Personal Support Worker
Hunt Club Manor
Ottawa, ON
09.2012 - 03.2013
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Documented comprehensive records of services conducted on clients.
- Motivated residents to engage in daily life activities for dignity preservation.
- Performed light housekeeping duties such as laundry services for residents.
- Helped clients get in and out of beds and wheelchairs.
- Supported bathing, dressing and personal care needs.
- Resolved crises swiftly to maintain secure environments for clients.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Worked effectively in team environments to make the workplace more productive.
Student Intern
The Glebe Centre
Ottawa, ON
06.2012 - 08.2012
- Demonstrated knowledge of proper body mechanics when assisting patients with activities of daily living.
- Addressed client requests and emergency situations immediately.
- Recorded patient progress and services performed accurately.
- Provided feeding assistance as required.
- Supported bathing, dressing and personal care needs.
Education
Personal Support Worker Certificate - Honor Roll -
Trillium College
Ottawa, ON08-2012
High School Diploma -
Woodroffe HS
Ottawa, ON05-2011
Skills
- Time Management Coordination
- Adaptability Under Pressure
- Consistent Punctuality
- Fluent Bilingual Communication
- Detail-Oriented Approach
- Safety procedures
- Decision-making
- Effective Problem Resolution
- Records management
- Clear Communication Skills
- Physical Resilience
- Detailed Documentation Practices
- Product Knowledge
- Analytical Research Skills
- Proficient in MS Office Applications
- Proactive Client Support
- Collaborative Teamwork
- Skilled in Prioritizing Tasks
- Commitment to Professional Standards
Certification
First Aid CPR/AED - Valid Level C
References
Available Upon Request
Timeline
Beauty Salon Manager
25PRIME INC.
01.2021 - 12.2024
Sales Associate
Party City
09.2019 - 01.2020
Personal Support Worker
Hunt Club Manor
09.2012 - 03.2013
Student Intern
The Glebe Centre
06.2012 - 08.2012
Personal Support Worker Certificate - Honor Roll -
Trillium College
High School Diploma -
Woodroffe HS
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