Winfred Wanjiku Mwangi
Etobicoke
Summary
Dedicated Personal Support Worker at Eatonville Long Term Care Home, skilled in empathetic communication and medication management. Proven ability to enhance residents' well-being through effective monitoring and active listening. Experienced in maintaining a safe environment and providing high-quality care, ensuring emotional support for individuals with complex needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Security Guard
Toronto Bluejays
06.2024 - Current
- Assisted with crowd control, traffic flow, parking lot patrol and access control duties.
- Demonstrated excellent communication skills while interacting with event attendees, staff and management personnel.
- Developed strong working relationships with vendors, contractors, patrons and other stakeholders involved in the event planning process.
- Interacted professionally with law enforcement and other emergency personnel in times of need.
- Provided detailed reports to supervisors regarding incidents or suspicious activities observed during shift hours.
- Identified possible security risks and reported them promptly to management staff.
- Enforced security protocols by conducting bag searches and pat-downs as needed.
- Monitored CCTV systems to detect any potential threats or disruptions to the event proceedings.
- Managed multiple tasks simultaneously while remaining focused on providing superior customer service.
- Performed basic first aid procedures if necessary in order to provide immediate medical attention when required.
PSW
Eatonville Long Term Care Home
11.2025 - 01.2026
- Help residents with tasks they may have difficulty performing on their own, such as bathing, dressing, grooming, toileting, and feeding.
- Administering medications to residents according to prescribed schedules and documenting their administration.
- Monitor residents' health and report any changes or concerns to the appropriate medical staff such as taking vital signs, observing for signs of illness or injury, and noting changes in behavior or condition.
- Help residents move around safely, assisting with walking, using mobility aids like wheelchairs or walkers, or transfer to and from beds, chairs, or other surfaces.
- Provide emotional support to residents who may be feeling lonely, anxious, or depressed. This involved listening to residents, providing companionship, and engaging them in social activities.
- Help residents with meal preparation, serving, and feeding if necessary also assisted residents with special dietary needs or restrictions.
- Maintain a clean and safe environment for residents by performing tasks such as housekeeping, laundry, and tidying up common areas.
- Communicate regularly with residents, their families, and other members of the care team to ensure that everyone is informed about the residents' needs and preferences.
- Ensure the safety and security of residents by monitoring potential hazards, enforcing safety protocols, and responding promptly to emergencies or crises.
- Participate in ongoing training and professional development to stay updated on best practices in caregiving, safety protocols, and relevant regulations.
Education
PSW Certificate -
Burnhamthorpe Adult Learning Centre
Skills
- Personal care assistance
- Infection control
- Hygiene protocol
- Dementia care
- Alzheimer's care
- Medication reminders
- Monitoring
- Empathetic communication
- Active listening
- Mobility support
- Transfer support
- Documentation
- Reporting
Languages
English
Certification
- PSW Certificate (Burnhamthorpe Adult Learning Centre)
- First Aid & CPR/AED Level C
- GPA-Gentle Persuasive Approaches in Dementia Care
- Integrated Accessibility SafeCheck
- Vulnerable Sector Check
- Smart Serve Ontario Certificate
- Infection prevention and control (IPAC)
- Documentation and electronic charting
- Strong communication and teamwork
- Shelter Standards Certificate
- Health Care Provider (HCP)
- Certificate Workplace Hazardous Materials Information System (WHMIS)
- Advanced Food Handler Certificate
- Certificate Mask Fitting
- Safe patient handling and mobility (transfer belt, lifts)
- Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
Timeline
PSW
Eatonville Long Term Care Home
11.2025 - 01.2026
Event Security Guard
Toronto Bluejays
06.2024 - Current
PSW Certificate -
Burnhamthorpe Adult Learning Centre