Winfred Mueni Muema

• Provided excellent customer service in fast-paced café environment.
• Prepared and served beverages and food items according to company standards.
• Took customer orders accurately and efficiently at counter and drive-thru.
• Maintained cleanliness of dining area, kitchen, and equipment during shifts.
• Operated cash register, processed transactions, and handled cash responsibly.

• Operated cash register and processed customer transactions efficiently.
• Assisted customers with product inquiries and provided exceptional service.
• Handled cash, credit, and electronic payments while ensuring accuracy.
• Resolved customer complaints promptly to enhance shopping experience.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Managed customer inquiries through various communication channels.
• Provided detailed product information and guidance to customers.
• Resolved product issues by coordinating with internal teams.
• Developed and maintained strong relationships with customers.

Check in and out guests, take guest complains,pick room calls, sort the days program, etc

• Managed front desk operations and ensured smooth guest check-in processes.
• Coordinated room assignments and maintained accurate reservation records.
• Implemented hotel policies and procedures to maintain operational efficiency.
• Resolved guest complaints promptly to ensure high satisfaction levels.

• Managed daily reservations and coordinated room assignments for guests.
• Oversaw reservation systems and ensured accurate data entry for bookings.
• Collaborated with front desk staff to streamline check-in and check-out processes.
• Analyzed booking trends to optimize occupancy rates and improve services.
• Resolved guest complaints related to reservations efficiently and professionally.
• Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.