Winford Rader
Cochrane,Alberta
Summary
Resourceful business and technology professional with over 15 years of results-oriented experience in business intelligence, technical support and operations management. Culturally-sensitive and empathetic with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
16
16
years of professional experience
Work History
Vice President, Continuous Improvement
Avenue Living Communities
Calgary, AB
09.2022 - Current
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
- Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement.
- Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
Director of Continuous Improvement
Avenue Living Communities
Calgary, AB
07.2021 - 09.2022
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
Director of Operations
24/7 In Touch
Winnipeg, MB
12.2020 - 06.2021
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed data to identify opportunities for improving support levels.
- Fostered positive and inclusive team culture for support staff.
Director Systems and Operations
ATB Financial
Calgary, AB
04.2014 - 04.2020
- Coordinated work across departments to keep teams on track with company goals.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
- Drafted mission and vision statements to outline objectives and motivate employees.
- Collaborated with and mentored business and technology staff, promoting synergetic partnerships, credibility and teamwork.
- Met with users, vendors and technicians to determine computing requirements (nice to have, need to have and most important, already have).
- Evaluated organization's technology to recommend upgrades for hardware and software.
Senior Business Analyst
ATB Financial
Calgary, AB
10.2012 - 03.2014
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Managed the Key Priority list for all Lines of Business for Enterprise Priority 1 problems (post SAP implementation stabilization)
Senior Manager, Core Support Centre
ATB Financial
Calgary, AB
04.2010 - 10.2012
- Created and led Internal multi-channel business and technical Support Centre for our SAP Conversion
- Managed distributed hybrid technical and business support team of >100 FTE
- Focus on Business Process Support and Technical Issue triage for all Customer Facing divisions
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager Operations, Customer Care Centre
ATB FInancial
Calgary, AB
01.2007 - 03.2010
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created small operations department providing cross functional support for Direct Sales department (online banking, telephone banking, General Service, Sales, Business and Branch Support)
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Worked in a matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and complianceGained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Arts - Political Science With International Relations
University of Waterloo
Waterloo, ON06.2001
Skills
- Executive Performance Management
- Company Representation
- Leadership Team Building
- Stakeholder Relations
- Verbal and Written Communication
- Complex Problem Solving
- Teamwork and Collaboration
- Process Improvement
- Systems Thinker
- Innovative and Visionary
- Strategic Planning and Execution
- Performance monitoring and evaluation
- Risk management
- Performance data analysis
Timeline
Vice President, Continuous Improvement
Avenue Living Communities
09.2022 - Current
Director of Continuous Improvement
Avenue Living Communities
07.2021 - 09.2022
Director of Operations
24/7 In Touch
12.2020 - 06.2021
Director Systems and Operations
ATB Financial
04.2014 - 04.2020
Senior Business Analyst
ATB Financial
10.2012 - 03.2014
Senior Manager, Core Support Centre
ATB Financial
04.2010 - 10.2012
Manager Operations, Customer Care Centre
ATB FInancial
01.2007 - 03.2010
Bachelor of Arts - Political Science With International Relations
University of Waterloo
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