Wincate Ngari
Etobicoke,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Volunteer
ANIDA
09.2023 - 11.2023
- Provided assistance to staff in the daily operations of the organization.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Cleaner Supervisor
Cascades Hotel
Thika, Kenya
01.2022 - 03.2023
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Verified each completed room against standard plans to maintain consistency.
- Promote good working relationships between cleaners by encouraging team spirit among colleagues.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Maintain records of attendance, leave requests, overtime hours worked and other relevant data for payroll processing purposes.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Housekeeping Attendant
Cascades Hotel
Thika, Kenya
01.2020 - 09.2021
- Reported any maintenance issues or safety hazards to supervisor immediately.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Reported damage or theft of hotel property to management.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
- Assisted guests with requests related to housekeeping services.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Ensured that all equipment was properly stored after each shift.
Cleaner
Greenspot Hotel
Embu, Kenya
2017 - 11.2019
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Emptied wastebaskets and replaced liners.
- Polished furniture to remove dust and dirt buildup.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Completed deep-cleaning floor buffing, carpet cleaning, sinks, countertops, mirrors, floors and wall washing.
- Completed routine maintenance checks, notifying management of needed repairs.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
Education
Hospitality And Tourism Management - Hospitality
NIBS INSTITUTE
Kenya04-2016
GED -
Consolata Girls Secondary School
Embu, Kenya11-2013
Skills
- Staff Scheduling
- Cleaning Practices
- Department Coordination
- Vacuuming and Sweeping
- Cleaning and Sanitation
- Health and Safety Compliance
- Customer Service
- Guest Relations
- Organization
- Multitasking
Timeline
Volunteer
ANIDA
09.2023 - 11.2023
Cleaner Supervisor
Cascades Hotel
01.2022 - 03.2023
Housekeeping Attendant
Cascades Hotel
01.2020 - 09.2021
Cleaner
Greenspot Hotel
2017 - 11.2019
Hospitality And Tourism Management - Hospitality
NIBS INSTITUTE
GED -
Consolata Girls Secondary School
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