Abhinav
St. John's,NL
Summary
Experienced system engineer professional adept at providing advanced technical support, troubleshooting, and innovation. Skilled in knowledge base development, meticulous documentation, and building strong customer relationships for superior service delivery.
Overview
3
3
years of professional experience
Work History
Systems Engineer — Software
Infosys Limited, Centre for Emerging Technology Solutions
11.2020 - 08.2022
- Provided comprehensive Service Desk technical support, showcasing advanced troubleshooting skills for various technical inquiries, service requests, and issues across multiple platforms.
- Contributed to team innovation by proposing process improvements, actively participating in knowledge base development, and fostering strong customer relationships.
- Effectively utilized Jira, ServiceNow, and Helpdesk software to streamline operations, manage technical support interactions, and enhance task assignment and tracking.
- Demonstrated expertise in configuring and customizing ServiceNow and Jira to align with specific organizational needs, optimizing workflow processes.
- Leveraged Infosys Live Enterprise Application Management Platform to achieve 20% increase in team productivity and successfully deploy applications with 99.9% success rate.
- Automated database backups, identified and resolved security vulnerabilities, and conducted performance testing, showcasing proficiency in enhancing application security and efficiency.
- Utilized R and MySQL for data cleaning and preprocessing, resulting in significant data accuracy and consistency improvements within KRTI 4.0 project.
Art Search Patent Analyst
Crimson Insights
01.2020 - 07.2020
- Proficient in diverse databases (Google Patents, Espacenet, USPTO, commercial) with 95% success rate in retrieving relevant patent information.
- Conducted 95% successful comprehensive prior art searches, contributing to precise evaluations.
- Maintained up-to-date patent law knowledge, ensuring 100% compliance.
- Produced 100% clear, concise search reports with organized results.
- 100% accuracy in patent search terminology.
- Achieved 100% alignment of search efforts with project requirements.
- Provided prompt support with 95% satisfaction rate.
- Processed up to 30 patents daily with 98% accuracy rate while ensuring efficiency and quality.
Education
Master of Applied Science -
Memorial University of Newfoundland
St. John's, NL2023
Bachelor of Engineering - electrical and electronics engineering
Panjab University
India2020
Skills
- Operating Systems Windows, Linux (rhel and ubuntu), Mac
- Programming Python, Java, SQL, R, HTML, CSS, Shell/Bash Scripting, Yaml Scripting, Git
- Tools Jira, ServiceNow, Helpdesk,Docker, Kubernetes, CI/CD pipelines, Dynatrace, Qualys Security, Jira, Nginx, Spring Framework, AWS EC2, AWS ECS, AWS RDS, MYSQL Database, MSSQL Database, Tableau, Apache Airflow, ServiceNow, Camunda Automation tool, Helm Chart
- Technical Support and Assistance
- Technical Support
- TheUniversity of Michigan certified SQL certificate
- Microsoft AZ900 (Azure Fundamentals)
Timeline
Systems Engineer — Software
Infosys Limited, Centre for Emerging Technology Solutions
11.2020 - 08.2022
Art Search Patent Analyst
Crimson Insights
01.2020 - 07.2020
Master of Applied Science -
Memorial University of Newfoundland
Bachelor of Engineering - electrical and electronics engineering
Panjab University
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