Wilton Franco Caceres
Los Angeles
Summary
Dynamic sales professional with a proven track record at Lowe's Home Improvement, excelling in customer service and teamwork. Skilled in inventory tracking and product recommendations, I consistently enhanced customer satisfaction and loyalty through personalized experiences. Recognized for achieving sales targets and fostering a collaborative environment, I thrive in fast-paced settings.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
Los Angeles, CA
03.2022 - Current
- Assisted customers in product selection and provided expert advice on home improvement solutions.
- Processed transactions accurately and efficiently at point-of-sale.
- Maintained organized and visually appealing merchandise displays to enhance customer experience.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and concerns with professionalism, ensuring satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Implemented best practices for product placement, contributing to increased sales and customer engagement.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained in using most machinery for store use such as an electric ladder, order pick, and reach machines.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Experience with unloading trucks in the back of the warehouse and managing large pallet loads.
- Trained in computer tasks such as managing online inventory through store systems.
Residential Care Assistant
LBJ Health Care Partners
Whittier, CA
03.2022 - 04.2026
- Assisted residents with daily activities, ensuring comfort and dignity in care.
- Collaborated with healthcare teams to develop and implement personalized care plans.
- Monitored resident health status, reporting changes to nursing staff promptly.
- Trained new staff on best practices for resident support and safety protocols.
- Advocated for resident needs, enhancing their quality of life through tailored interventions.
- Conducted regular assessments of living environments to ensure safety and compliance standards.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Conducted regular room checks to ensure each resident''s space was safe, comfortable, and free from hazards or clutter.
- Handled and provided food for the residents at designated hours as well as managing any special dietary needs of the residents.
- In charge of managing medication provided for the residents and and proper storage of the medication.
- Managed janitorial duties of designated sections of the facility to ensure residents had clean spaces to conduct their activities.
- Administered prescribed medications according to physician guidelines, safeguarding each individual''s health and wellness.
- Developed strong relationships with residents'' families through open communication channels about progress updates or concerns they might have had regarding their loved one''s care plan.
- Assisted residents in maintaining personal hygiene by offering support during bathing, grooming, dressing, and toileting routines.
- Encouraged active engagement in recreational activities that promoted cognitive stimulation, physical exercise, and social interaction among residents.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Merchandise Associate
Home Depot
Huntington Park, CA
07.2016 - 01.2022
- Managed inventory levels to ensure product availability and organized displays for optimal customer engagement.
- Assisted customers with product selection and provided expert knowledge on merchandise features and benefits.
- Operated point-of-sale systems efficiently, processing transactions accurately and maintaining cash register integrity.
- Collaborated with team members to execute seasonal merchandising strategies and optimize store layout for promotions.
- Trained in heavy machinery used around the sales floor for moving product or managing large pallets.
- Trained new associates on store policies, procedures, and best practices to enhance team performance and service quality.
- Led inventory audits to verify accuracy, implementing corrective actions to reduce discrepancies in stock counts.
- Developed and maintained relationships with vendors to ensure timely replenishment of merchandise and promotional items.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Analyzed sales data to identify trends, adjusting stock levels accordingly to align with consumer demand patterns.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Created attractive displays to promote items.
- Used pallet jacks to move and position merchandise.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Arranged consistent shelves, bins, and racks at various locations by following established planograms.
- Traveled to other store locations to work on overnight projects for upcoming holiday events (Christmas and Halloween).
- Experience with loading and unloading trucks located in the back receiving area.
- Experienced with computer use and managing inventory in the store systems.
Education
No Degree - Accounting And Finance
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Theodore Roosevelt High School
Boyle Heights, CA06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Flexible schedule
- Store opening and closing
- Sales expertise
- Professional demeanor
- Inventory tracking
- Product recommendations
- Fraud detection
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Many returning customers seek out my assistance specifically after receiving excellent help from previous visits.
- Capable of using on site machinery if need be to provide more efficient results in the workplace.
- I have received several accommodation awards from current and previous employment for my excellent work ethic given by management.
Certification
License to drive an order picker machine, Lowe's 2022-2026
License to drive reach forklift, Lowe's 2022-2026
License to drive electric pallet, Lowe's 2022-2026
Certified to use electric ladder, Lowes's 2022-2026
CPR certified, LBJ Healthcare Partners 2022-2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowes Home Improvment
03.2022 - Current
Residential Care Assistant
LBJ Health Care Partners
03.2022 - 04.2026
Merchandise Associate
Home Depot
07.2016 - 01.2022
No Degree - Accounting And Finance
East Los Angeles College
High School Diploma -
Theodore Roosevelt High School