Wilson Wan
Newcastle-under-Lyme Staffordshire,United Kingdom
Summary
Accomplished professional with extensive expertise in leadership and team development, strategic planning, and business development. Demonstrates proficiency in project and operations management, cross-cultural communication, and market analysis. Skilled in budget and financial management, supplier and stakeholder relations, as well as digital transformation and CRM implementation. Adept at public speaking, stakeholder engagement, and utilising Microsoft Office for efficient project coordination. Committed to driving organisational success through innovative solutions and effective resource management.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
CEO / General Manager
AI Dream (HK) Limited
Hong Kong, Manitoba
08.2019 - 02.2025
- Launched and scaled Serta mattress brand in Hong Kong, growing sales to over HKD 90 million within 4 years
- Led team of 80 employees across retail, logistics, procurement, finance, marketing, and HR functions
- Managed 12 retail outlets and department store channels, overseeing operational costs, logistics, and staffing to ensure profitability
- Developed and executed strategies to drive brand awareness, achieving significant market share in premium mattress sector
- Built and maintained strong relationships with high-end hotels such as Marriott and MGM Grand, introducing tailored product offerings
- Spearheaded digital transformation initiatives, including O2O projects and CRM system development, to enhance customer experience and operational efficiency
- Developed targeted Facebook and Google Ads campaigns.
- Utilised Google Analytics for monitoring and evaluating site traffic patterns.
- Implemented SEO techniques for enhanced online presence.
Assistant to CEO / Chief Executive Assistant
Serta Bedding (Shenzhen) Ltd.
Shenzhen, China
06.2021 - 02.2025
- Managed executive office operations, including calendar management, travel coordination, and confidential communications for the CEO
- Led cross-functional projects in digital transformation, CRM systems implementation, and O2O initiatives to enhance customer engagement and streamline internal processes
- Built and nurtured strategic partnerships, driving business expansion and ensuring smooth internal communication with senior management and stakeholders
- Coordinated team meetings to enhance communication and productivity.
- Assisted in budget planning to ensure fiscal responsibility.
Vice President / Deputy General Manager
Anchor Medical Services Ltd.
01.2002 - 01.2019
- Led the introduction and sales of medical products (hospital mattresses, surgical products, hospital furniture) to key stakeholders such as hospital managers, physical therapists, and NGOs
- Managed relationships with suppliers across the US, Europe, Israel, and Japan, negotiating contracts and ensuring timely delivery of products
- Coordinated trade shows, including the Hong Kong Medical Fair, managing exhibition design, budget, and promotion
- Conducted market trend analysis and inventory management, optimizing procurement and reducing supply chain costs
- Oversaw bid management processes for NGOs, maximizing opportunities by providing tailored pricing and project certifications
Sales manager
Anchor Medical Services Limited
Hong Kong, Hong Kong
02.2007 - 06.2011
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Managed key accounts, resulting in consistent revenue generation.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Led high-performance sales teams, ensuring achievement of targets.
- Developed robust client relationships for improved business growth.
- Devised successful sales pitches for significant conversion rates.
Education
Foundation Degree in Science - Mathematics
McMaster University
Canada 10.2002 - 02.2004
High School - undefined
St. David Catholic School
01.1997 - 01.2000
High School - undefined
Kowloon Technical School
01.1994 - 01.1997
Skills
Leadership & Team Development
- Strategic Planning & Business Development
- Project & Operations Management
- Cross-Cultural Communication
- Market Analysis & Trend Forecasting
- Budget & Financial Management
- Supplier & Stakeholder Relations
- Digital Transformation & CRM Implementation
- Public Speaking & Stakeholder Engagement
- Microsoft office proficiency
- Customer service experience
- Email management
- Database maintenance
- Project coordination
- Presentation preparation
- Inventory control
- Microsoft Office
- Case Management
- Staff motivation
- Proposal writing
- Self-directed
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Languages
English
Fluent
Cantonese
Native
Mandarin
Advanced
Affiliations
- Soccer, Swimming
Accomplishments
CEO Staff Award for AI Dream Limited 2020
References
References available upon request.
Timeline
Assistant to CEO / Chief Executive Assistant
Serta Bedding (Shenzhen) Ltd.
06.2021 - 02.2025
CEO / General Manager
AI Dream (HK) Limited
08.2019 - 02.2025
Sales manager
Anchor Medical Services Limited
02.2007 - 06.2011
Foundation Degree in Science - Mathematics
McMaster University
10.2002 - 02.2004
Vice President / Deputy General Manager
Anchor Medical Services Ltd.
01.2002 - 01.2019
High School - undefined
St. David Catholic School
01.1997 - 01.2000
High School - undefined
Kowloon Technical School
01.1994 - 01.1997
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