WILSON RUAN
Markham,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product or service expertise, including competitive offerings, pricing and market positioning. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Co-Manager
Big Orange
London, ON
10.2020 - 02.2023
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Evaluated suppliers to maintain cost controls and improve operations.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Rogers Communications
Markham, ON
03.2017 - 04.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
BBA - Business Management
York University
Toronto, ON 09.2017 - 04.2022
Skills
Strategic planning
undefinedTimeline
Co-Manager
Big Orange
10.2020 - 02.2023
BBA - Business Management
York University
09.2017 - 04.2022
Assistant Manager
Rogers Communications
03.2017 - 04.2020
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