WILSON KIHIKA KAMAU
Toronto,ON
Summary
As a detail-oriented and dependable individual with over three years of experience working with youth, providing academic counseling and all-rounded follow up using the CRM. Possessing robust organizational skills and a background in sales and management. With a quick learning ability and the capacity to handle multiple tasks efficiently, both independently and as part of a team, the goal is to secure a Customer Service Specialist position where I can contribute expertise and dedication to the organization's success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Machine Operator
Aluminum Window Designs
07.2023 - Current
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce 250 quality window frames per day.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Youth Leader
Anglican Church Of Kenya
03.2021 - 04.2023
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other 47 Youth Leaders across Kenya to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Program Counsellor
Craydel Limited
01.2021 - 04.2023
- Advise on the different universities and courses available for the prospect and eventually close the sale if requirements are met
- Making and receiving at least 50 inbound calls to be the first contact of clients their pursuit to advance their higher education
- Develop and implement customized intervention plans to address the unique needs of each client every week, fostering personal growth and resilience
- Document daily interactions and progress notes, maintaining accurate and confidential records of counseling sessions
- Collaborate with interdisciplinary teams, including teachers, parents, and external agencies, to ensure comprehensive support for each youth
- Conducted regular assessments to monitor the effectiveness of the different Campaigns ran and adjust plans accordingly
Financial Advisor
Prudential Life Assurance Limited
11.2019 - 04.2023
- Engaged clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan
- Answered client questions about financial plans and strategies and gave financial advice accordingly
- Advised strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives
- Analyzed monthly financial data received from clients to develop strategies for meeting clients' financial goals
Education
Bachelor of Science - Business and Information Technology
Strathmore University
Nairobi,KenyaSkills
- Sales and Customer Service
- Creating and Managing Campaigns
- Records Management
- Meeting Coordination
- Strong Work Ethic
- MS Office
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Certificates and training
- Generation Financial Advisor Program, Certificate, 2019
- Harm Reduction, Certificate, 2023
Certification
- Insurance Licenses, Life, Health, and Annuities – Insurance Revenue Authority Kenya
Timeline
Machine Operator
Aluminum Window Designs
07.2023 - Current
Youth Leader
Anglican Church Of Kenya
03.2021 - 04.2023
Program Counsellor
Craydel Limited
01.2021 - 04.2023
Financial Advisor
Prudential Life Assurance Limited
11.2019 - 04.2023
Bachelor of Science - Business and Information Technology
Strathmore University
- Insurance Licenses, Life, Health, and Annuities – Insurance Revenue Authority Kenya
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