Wilson Jude Dalmeida
Niagara Falls,ON
Summary
Enthusiastic and reliable Cashier with 9 years of experience in retail and food service environments. Proven track record in accurately processing transactions, providing exceptional customer service, and handling cash with integrity. Strong organizational skills and ability to thrive in fast-paced settings. Adept at multitasking and resolving customer issues efficiently.
Overview
10
10
years of professional experience
Work History
Senior Retail Cashier
Reliance SMART Superstore
10.2023 - 05.2024
- Handle high-value transactions, special orders, or complex payment methods
- Processed returns, exchanges, and refunds with accuracy and adherence to store policies
- Ensured proper cash management, including balancing the cash drawer and reconciling discrepancies
- Monitored and report any discrepancies or irregularities in cash handling
- Oversaw and supported junior cashiers, providing guidance and assistance as needed
- Ensured that all cashiers follow store procedures and maintain a high level of accuracy
- Built strong customer relationships by providing personalized service and handling complex inquiries
- Ensured adherence to store policies and procedures related to cash handling, security, and customer transactions
- Trained new cashiers on register operations, customer service, and store policies
- Conducted ongoing training sessions to improve performance and efficiency.
Grocery Store Cashier
Martin’s Hypermarket
07.2022 - 08.2023
- Used a cash register or point-of-sale (POS) system to scan barcodes and ring up purchases accurately
- Ensured that prices are correct and apply any discounts or promotions as needed
- Accepted various forms of payment, including cash, credit/debit cards, and digital payments
- Provided accurate change for cash transactions and issue receipts to customers
- Efficiently and safely bag groceries, taking care to pack items according to customer preferences and avoiding damage
- Greeted customers warmly as they approach the checkout counter
- Processed returns or exchanges according to store policy, ensuring that transactions are handled smoothly
- Kept the checkout area clean and organized, including the cash register, counter, and surrounding areas
- Performed end-of-shift cash reconciliation to ensure that the cash drawer balances with the recorded transactions
- Reported low stock levels or issues with items to management so that inventory can be replenished or addressed.
Self-Checkout Attendant
Spar hypermarket
06.2017 - 06.2022
- Helped customers with scanning items, applying discounts, and processing payments
- Addressed and resolved any issues or concerns that arise during the checkout process
- Troubleshooted and resolved problems with self-checkout machines, such as errors or malfunctions
- Performed basic maintenance and report more serious issues to the technical support team
- Trained new or less experienced staff on how to use the self-checkout systems and handle customer interactions
- Maintained a positive and helpful attitude, providing excellent customer service to enhance the shopping experience
- Ensured that the self-checkout area is clean, organized, and stocked with necessary supplies
- Monitored and managed transactions to prevent and address any issues related to theft or fraud.
Food Service Cashier
Penguin Chinese Family Restaurant
06.2014 - 06.2017
- Accurately entered customer orders into the POS system, including special requests or modifications
- Ensured that all items are correctly recorded and priced
- Processed payments using cash, credit/debit cards, or digital payment methods
- Ensured that food and drink items are prepared and ready for service according to customer orders
- Verified that the correct items are provided to customers, especially in self-service or counter-service settings
- Greeted customers with a friendly attitude and provide assistance throughout their dining experience
- Handled special requests or modifications to orders, communicating with kitchen staff as needed
- Addressed and resolved customer complaints or issues with empathy and professionalism
- Followed cash handling procedures to ensure accurate and secure transactions
- Worked collaboratively with other staff members to ensure smooth operations, especially during peak hours.
Education
Bachelors Of Commerce -
Dr. C V Raman University
India06.2014
Pre-University Education 12th std -
Karnataka State Board of Examinations For Secondary Education
India06.2011
Secondary School Leaving Certificate (10th std) -
Dr. M Ramanna Shetty Memorial English Medium High School
India03.2009
Skills
- Communication
- Guest Relations
- Problem-solving
- Time management
- Administrative Duties
- Team Collaboration
- MS - Outlook
Languages
English
Full Professional
Hobbies and Interests
- Community Involvement
- Learning Languages
- Volunteering
- Learning languages
- Sports
Timeline
Senior Retail Cashier
Reliance SMART Superstore
10.2023 - 05.2024
Grocery Store Cashier
Martin’s Hypermarket
07.2022 - 08.2023
Self-Checkout Attendant
Spar hypermarket
06.2017 - 06.2022
Food Service Cashier
Penguin Chinese Family Restaurant
06.2014 - 06.2017
Bachelors Of Commerce -
Dr. C V Raman University
Pre-University Education 12th std -
Karnataka State Board of Examinations For Secondary Education
Secondary School Leaving Certificate (10th std) -
Dr. M Ramanna Shetty Memorial English Medium High School
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