Summary

Overview

Work History

Education

Skills

Languages

Timeline

Wilson ANYAH

Sherbrooke,QC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13

13

years of professional experience

Work History

Customer Service Representative

Foukou

Douala, Bamenda

01.2011 - 05.2024

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Conducted regular follow-up calls with customers after resolving their issues.
Provided excellent customer service to resolve customer complaints in a timely manner.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
Cleaned up job sites after completion of projects.
Ensured that all safety regulations were followed while working onsite.
Followed instructions from supervisors regarding specific tasks that needed to be completed.

Education

Bachelor of Arts - Marketing

Impass

Tiko, Cameroon

10-2006

Skills

Appointment Scheduling
Paperwork Processing
Account updating
Call Management

Inbound and Outbound Calling
Complaint resolution
Adaptive team player

Languages

English

Full Professional

French

Limited

Timeline

Customer Service Representative

Foukou

01.2011 - 05.2024

Bachelor of Arts - Marketing

Impass