Wilma Cabral
Beaumont
Summary
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
Work History
Store Associate
Walmart
10.2023 - Current
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Customer Service Associate
Lowes Home Improvment
03.2000 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
Education
High School Diploma -
Fairfax High School
Los Angeles, CA06-1985
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Inventory control
- Safety oversight
- POS systems
- Reliable and responsible
- Computer proficiency and Microsoft office
- Merchandise receiving and handling
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Walmart
10.2023 - Current
Customer Service Associate
Lowes Home Improvment
03.2000 - 06.2022
High School Diploma -
Fairfax High School
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