Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Willyann Denham

San Diego

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate with strong organizational skills eager to secure this position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

ABC Stores
10.2024 - 04.2025
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Assistant

711
06.2020 - 12.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Managed efficient cash register operations.

Sales Associate

Forever 21
08.2017 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Hospitality And Tourism Management

Kaimuki High School
2705 Kaimuki Ave, Honolulu, Hi 96816
05-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication

Languages

English
Full Professional
Micronesian
Native or Bilingual

Timeline

Sales Associate

ABC Stores
10.2024 - 04.2025

Sales Assistant

711
06.2020 - 12.2022

Sales Associate

Forever 21
08.2017 - 02.2019

Hospitality And Tourism Management

Kaimuki High School

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Willyann Denham