Willy Wu
Calgary
Summary
Professional with experience in food service, adept at maintaining high standards and delivering results. Known for strong team collaboration, reliability, and adaptability to changing needs. Skilled in customer interaction, maintaining clean workspace, and efficient service delivery. Possess positive attitude and excellent communication skills, ensuring seamless and enjoyable customer experience.
Overview
6
6
years of professional experience
Work History
Scooper
Village Ice Cream
04.2023 - Current
- Executed opening and closing procedures for store operations.
- Work in a fast-paced team environment to enhance efficiency.
- Deliever excellent customer service
Sales Associate
JD Sports
09.2024 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cast Member
Cineplex East Hills
03.2022 - 06.2023
- Maintain cleanliness and integrity of theatres
- Managed over 100 guests' cash and card transactions daily
- Resolve and handle guest complaints
- Multitasking in the form of scooping popcorn while taking guest orders
Cashier/Barista
CoCo Bubble Tea
09.2021 - 12.2021
- Made drinks on a tight schedule
- Take customer orders effectively and communicate them with other teammates
- Opening restaurant alone
Sushi Chef
Tokyo Street Market
06.2021 - 08.2021
- Prepared sushi on schedule
- Making sushi based on customer request
- Safely handling food using sanitary measures
General Labourer
Polymer Science Corporation
06.2019 - 08.2019
- Packaged and filled pails with epoxy
- Used a forklift on a daily basis
- Created paint
Education
Diploma -
Forest Lawn High School
Calgary, Alberta06.2021
BBA - Accounting Major
Mount Royal University
Calgary, AB01-2027
Skills
- Understanding of Microsoft Office programs (Word, Excel, PowerPoint)
- Comfortable working in a fast-paced team environment
- Excellent communication skills with a focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Professionalism and courtesy
Languages
CANTONESE - Intermediate
ENGLISH - Fluent
Awards
Rutherford Scholarship
Interests
- Rock Climbing
- Hiking
- Volleyball
- Reading
- Running
- Photography
Timeline
Sales Associate
JD Sports
09.2024 - 03.2025
Scooper
Village Ice Cream
04.2023 - Current
Cast Member
Cineplex East Hills
03.2022 - 06.2023
Cashier/Barista
CoCo Bubble Tea
09.2021 - 12.2021
Sushi Chef
Tokyo Street Market
06.2021 - 08.2021
General Labourer
Polymer Science Corporation
06.2019 - 08.2019
Diploma -
Forest Lawn High School
BBA - Accounting Major
Mount Royal University
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