Willow Vincent
Edmonton,AB
Summary
At Dollhouse Hair Boutique, I spearheaded a team, significantly enhancing their skills and salon revenue through upselling and exceptional client relationships. With a focus on continuing education and salon management, my leadership not only improved client retention but also fostered a culture of teamwork and problem-solving, showcasing my strong work ethic and client relationship-building expertise. Hardworking hairstylist bringing 10+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Hairstylist
Dollhouse Hair Boutique
06.2016 - 01.2024
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered input into research, development and implementation of new services to advance professional product lines.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
High School Diploma -
W.P. Wagner School
Edmonton, AB06.2017
Skills
- Strong Work Ethic
- Continuing education focus
- Client Relationship Building
- In-depth product knowledge
- Goal-oriented mindset
- Salon management experience
- Effective problem solving
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Cash Handling
- Customer Complaint Resolution
- Telephone Etiquette
Languages
English
Native or Bilingual
Certification
- Red Seal Hairstylist - 2018
- Promoted to Team lead - 2020
- Licensed extensionist, Great Lengths - 2021
Timeline
Senior Hairstylist
Dollhouse Hair Boutique
06.2016 - 01.2024
High School Diploma -
W.P. Wagner School
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