Willow Sydor
Edmonton,AB
Summary
Collaborative | Articulate | Detail-Oriented
Ambitious team player skilled in planning high-visibility events to drive organizational growth. Expertise in building relationships with team members, clients and community members.
Overview
7
7
years of professional experience
Work History
Marketplace/Event Coordinator
Harbourfront Centre
05.2022 - 02.2024
- Created contracts and invoices for events and managed payment received.
- Developed diagrams and floor plans with event setup requirements.
- Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
- Reviewed and processed department expense reports.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Planned and managed operations to achieve objectives within budgets.
- Analyzed and identified improvements to implement in department systems and controls.
- Oversaw event logistics, venue scheduling and accommodations.
Manager
Dark Horse Espresso Bar
09.2016 - 04.2022
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store evaluations to implement action plans for improvements.
- Analyzed store reporting, including sales goals and COGS. Successfully exceeded sales target expectations.
- Remained calm and professional in stressful circumstances when dealing with customers, effectively diffusing challenging situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Events Manager
Dark Horse Espresso Bar
01.2019 - 02.2022
- Organized venues, budgets, guest lists, catering and event timelines.
- Maintained close communication with clients to mitigate service issues.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Paid and settled vendors, venues and staff.
Skills
- Strategic Planning
- Project Management
- Special Events Planning Revenue Generation
- Account Planning & Organizing
- Collaboration
- Supplier Relations
- Cross-Culture Team Building
- Critical Thinking
- Calm Under Pressure
Timeline
Marketplace/Event Coordinator
Harbourfront Centre
05.2022 - 02.2024
Events Manager
Dark Horse Espresso Bar
01.2019 - 02.2022
Manager
Dark Horse Espresso Bar
09.2016 - 04.2022
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