Willow Lindsay
Summary
Dynamic and motivated professional with proven customer service expertise honed at the Royal Hamilton Yacht Club and strengthened through academic and personal achievements. Skilled in multitasking in high-volume environments, point-of-sale operations, and beverage preparation, while fostering guest engagement and enhancing the dining experience. Recognized for leadership, adaptability, and a strong work ethic, with a readiness to learn, grow, and take on new opportunities and challenges across diverse roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Royal Hamilton Yacht Club
04.2024 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Skating Coach
The Ice Life
10.2022 - 05.2024
- Evaluated students to match skill levels with appropriate classes.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Developed innovative practice sessions focusing on skill development, endurance, and technique improvement.
- Boosted skater confidence through consistent feedback, encouragement, and constructive criticism.
- Independently ensuring adherence to operating and security protocols
Retail Sales Associate
Emille Shoes
07.2021 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maximizing sales opportunities to achieve sales targets
- Maintained visual merchandising and housekeeping standards, enhancing the overall shopping experience for customers
- Keeping knowledge up to date of all collections, product information, promotions
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Science - Psychology
Dalhousie University
Halifax05-2028
High School Diploma -
Notre Dame Catholic Secondary School
Burlington, ON06-2024
Skills
- Foreign language proficiency
- Strong work ethic
- Multitasking and organization
- Exceptional customer service
- Guest engagement
- Beverage preparation
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Smart Serve Certification
Accomplishments
- Earned a national title while skating as a competitive figure skater representing the world renowned NEXXICE team
Timeline
Server
Royal Hamilton Yacht Club
04.2024 - 08.2025
Skating Coach
The Ice Life
10.2022 - 05.2024
Retail Sales Associate
Emille Shoes
07.2021 - 10.2022
Bachelor of Science - Psychology
Dalhousie University
High School Diploma -
Notre Dame Catholic Secondary School
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