Willow Boyle, P1
Norman Wells,NT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Norman Wells Historical Centre
09.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed detailed plans based on broad guidance and direction.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Human Resource Assistant
Government of the Northwest Territories, Finance
10.2022 - 03.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Created job descriptions on boards for vacant jobs.
Postal Clerk
Northwest Company in Association with Canada Post
07.2021 - 02.2022
- Single-handedly serving the community of Norman Wells
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
Librarian
Norman Wells Community Library
09.2020 - 08.2021
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Located requested books on shelves and in library database and fetched items for patrons.
- Maintained library databases to support accuracy and availability in circulation systems.
- Researched, planned, and set up attractive and informative library exhibits.
- Facilitated community engagement by planning and executing various educational programs, workshops, and events.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
Education
Executive Assistant Diploma -
Red Deer Polytechnic
Red Deer, AB06.2025
Administrative Professional Certificate -
Red Deer Polytechnic
Red Deer, AB06.2024
Skills
- DIIMS
- Sage50
- PowerPoint, Word, Excel, Access
- Money Handling
- Customer Relations
- Product and service knowledge
- Workplace Safety
- Verbal/written communication
- Office Administration
Languages
English
Full Professional
Sole Proprietor Business - Lucky Aspen Arts & Crafts
Fiber art business focusing on crochet or knit items.
Timeline
Assistant Manager
Norman Wells Historical Centre
09.2023 - Current
Human Resource Assistant
Government of the Northwest Territories, Finance
10.2022 - 03.2023
Postal Clerk
Northwest Company in Association with Canada Post
07.2021 - 02.2022
Librarian
Norman Wells Community Library
09.2020 - 08.2021
Executive Assistant Diploma -
Red Deer Polytechnic
Administrative Professional Certificate -
Red Deer Polytechnic
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