Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL STRENGTHS
Languages
Timeline
SoftwareDeveloper

WILLIE WANKE JR SHEI

Toronto,ON

Summary

Detail-oriented IT professional with a strong foundation in cybersecurity, IT support, and risk management. Proven ability to monitor systems, identify vulnerabilities, and support end-users across remote and on-site environments. Experienced with Python scripting, log analysis, and secure software practices. Adept at balancing technical troubleshooting with effective client communication. Actively seeking a junior role in IT support or cybersecurity operations to enhance security posture and IT performance in forward-thinking organizations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Software Developer

Skye8
02.2023 - 12.2023
  • Developed secure backend features for web applications, applying OWASP practices
  • Participated in code reviews and vulnerability scanning to support secure SDLC
  • Collaborated in Agile teams to enhance performance and minimize security risks
  • Contributed to automation testing scripts and functionality validation for in-house tools
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Saved time and resources by identifying and fixing bugs before product deployment.

IT Support Specialist

AfroBrains
09.2022 - 02.2023
  • Delivered technical support for 20+ users across platforms, resolving hardware/software/network issues
  • Monitored system performance and reviewed logs to identify risks and potential vulnerabilities
  • Supported on-site and remote troubleshooting using VPN, improving operational uptime
  • Documented procedures and incidents for compliance and audit readiness
  • Implemented basic cybersecurity measures such as user access controls and patch updates
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Master of Engineering - Information Systems Security

Concordia University
Montreal, QC
05.2025

Bachelor of Science - Information Technology

Pentecost University
Accra, Ghana
06.2022

Skills

  • Cybersecurity & Risk Management: Network security, vulnerability analysis, incident response, firewall configuration, Wireshark, risk mitigation, threat detection, system hardening
  • IT Support & Operations: Troubleshooting (Windows, macOS, VPN, printers), Active Directory, remote support, Microsoft 365, Google Workspace, ticketing tools
  • Systems Monitoring & Admin: System log analysis, performance optimization, account provisioning, policy enforcement, documentation, backup & recovery
  • Programming & Tools: Python, SQL, HTML/CSS/JS, PHP, RPA, usability testing, Git, JSON
  • Communication & Collaboration: Client onboarding, professional correspondence, remote meetings (Zoom, Slack, Trello, Notion), task coordination
  • Proficient in English and conversational in French
  • Software debugging
  • Agile development methodologies
  • Technical analysis
  • Virtualization
  • Web security
  • Cybersecurity best practices

Certification

  • Google Cybersecurity Certificate – Coursera (Issued Sept 2023)
  • (In Progress): CompTIA Security+

ADDITIONAL STRENGTHS

  • Proven ability to adapt quickly in remote-first and hybrid environments
  • Strong communication skills and a collaborative mindset
  • Consistent track record of problem-solving under pressure

Languages

English
Native or Bilingual

Timeline

Software Developer

Skye8
02.2023 - 12.2023

IT Support Specialist

AfroBrains
09.2022 - 02.2023

Master of Engineering - Information Systems Security

Concordia University

Bachelor of Science - Information Technology

Pentecost University

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