Willie Rice
Copetown,WC
Summary
Conscientious and committed Butler with outstanding communication and administrative skills. Offering proven history of keeping employer's affairs organized and anticipating service needs. Possessing 6 years of hospitality management experience.
Overview
6
6
years of professional experience
Work History
Head Butler
Miles Seasoned Chef
Capetown, WC
11.2022 - Current
- Greeted guests and provided them with information about the property amenities.
- Supervised a staff of butlers, housekeepers and other hospitality personnel.
- Coordinated staff schedules to ensure adequate coverage for all shifts.
- Developed training programs for new employees in order to ensure quality service standards were met.
- Assisted with daily operations such as room service, laundry services, valet parking and concierge services.
- Ensured that all guest requests were handled promptly and efficiently.
- Created weekly reports on customer satisfaction surveys.
- Implemented procedures to improve operational efficiency within the department.
- Resolved customer complaints in a professional manner.
- Maintained inventory of supplies and equipment used by the team members.
Bar Manager
Habhana Gentlemen's Club
ZImbabwe, Mashonaland
01.2022 - 11.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
Butler
Red Carnations Hotel Collection
Cape Town, WC
11.2017 - 01.2020
- Greeted guests and provided assistance upon their arrival.
- Supported families during periods of disruption providing client help in adjusting to new lifestyles.
- Organized and managed household staff including maids, cooks, gardeners, chauffeurs.
- Assisted in the coordination of events and parties for the employer's family and friends.
- Assisted families in planning and preparing nutritious meals.
- Monitored vital signs and medication under supervision of registered nurse.
- Interviewed clients to collect information on educational, criminal or drug history.
- Educated youth groups on consequences of delinquent acts and truancy.
- Documented key information from each service visit into detailed reports.
Education
Butler Certificate - Hospitality And Tourism Management
South African Butler Academy
Cape Town11-2016
Skills
- Concierge Services
- First Aid Training
- Guest Relations
- Personal Shopping
- Pet Care Knowledge
- Property Maintenance
- Menu Planning
- Staff Management
- Strong Leadership
- Security Protocols
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Head Butler
Miles Seasoned Chef
11.2022 - Current
Bar Manager
Habhana Gentlemen's Club
01.2022 - 11.2022
Butler
Red Carnations Hotel Collection
11.2017 - 01.2020
Butler Certificate - Hospitality And Tourism Management
South African Butler Academy
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