Willie Carpenter
Los Angeles
Summary
Organized Patient Scheduler with background in coordinating patient appointments, managing intricate schedules, and ensuring smooth operation of medical facilities. Proficient in using scheduling software and maintaining accurate records. Strengths include strong communication skills, ability to prioritize tasks effectively, and commitment to delivering superior patient care. Previous roles have demonstrated positive impact through improved efficiency in appointment management and enhanced patient satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Scheduler
Aya Healthcare
Los Angeles
10.2024 - Current
- Updated patient records with appointment and billing information promptly.
- Upload images via Ambra Viewer and other programs, and also prepare charts for providers.
- Set appointments for future patients, post-ops, and follow-ups.
Career Serching
Gap
Los Angeles
06.2024 - 10.2024
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
Patient Access Representative
Optum-Allina Health
Minneapolis
08.2021 - 06.2024
- Opened the department and check-in/out patients
- Confirmed demographics were correct and checked for insurance
- Insurance verification with HMO, PPO and Government insurances
- Place wristbands on patients to create HOV for lab techs
- Checked eligibility and ensured schedules were correct
- Worked on Healthia, Excellian and Epic software systems
- Trained new hires in various departments with the hospital system
Store Manager
Lids
Minnetonka
04.2019 - 08.2021
- Opened store and set up money and systems ready for the day
- Work on employee schedules, assign task for the day and all other manager duties
- Led a team of 7 while managing two to three stores within the metro area
Assistant Store Manager
Jiffy Lube
Eden Prairie
11.2016 - 03.2019
- Opened the store and set up tills for money and other duties
- Oversee the operations of the store, order all products for inventory
- Oversaw sales goals and bonuses
- Managed a team of 10
Education
High School Diploma -
Cooper High School
Robbinsdale, MN01.1997
Skills
- Insurance Verification
- Eligibility Checks
- Patient Demographics
- Check In/Out
- HMO/PPO/ Gov’t Insurance
- EPIC
- Front Office
- Copay’s
- Trained New Hires
- Correspondence
- Issue Resolution
- Management
- Customer service
- Health information systems
- Insurance verification
- Patient scheduling
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
- Verifying insurance
- Patient registration
- Checking in patients
- Point-of-sale system
- EHR systems expertise
- Copay collecting
Skill Sets
- Insurance Verification
- Eligibility Checks
- Patient Demographics
- Check In/Out
- HMO/PPO/ Gov’t Insurance
- EPIC
- Front Office
- Copay’s
- Trained New Hires
- Correspondence
- Issue Resolution
- Management
Timeline
Patient Scheduler
Aya Healthcare
10.2024 - Current
Career Serching
Gap
06.2024 - 10.2024
Patient Access Representative
Optum-Allina Health
08.2021 - 06.2024
Store Manager
Lids
04.2019 - 08.2021
Assistant Store Manager
Jiffy Lube
11.2016 - 03.2019
High School Diploma -
Cooper High School
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