William Hopkins
Toronto,ON
Summary
Dynamic and results-oriented operations leader with extensive experience in municipal government, political campaigns, process optimization. Proven track record in driving process improvements, managing high-performing teams, and delivering strategic initiatives in fast-paced environments. Adept at operations management, stakeholder engagement, policy development, and project coordination. Known for optimizing operational efficiency, enhancing service quality, and leading successful projects from inception to completion.
Overview
6
6
years of professional experience
Work History
Director of Operations
Office Of Councillor Dianne Saxe
11.2022 - Current
- Optimized Constituent Relations: Established and refined constituent relations processes, driving regular improvements in response times and enhancing the quality of responses through the development and implementation of standardized templates and efficient escalation flows.
- Team Leadership: Managed and mentored a team of 4 constituency assistants and 1 communications staff member, providing targeted guidance and support to ensure high-quality service delivery in a ward with the second-highest number of constituent requests and Business Improvement Areas (BIAs) in the city.
- Policy Communication: Conducted in-depth policy research and crafted detailed position statements and emails, effectively communicating complex and sensitive issues such as tax increases and infrastructure projects to constituents and stakeholders.
- Stakeholder Management: Managed relationships with key stakeholders, ensuring effective communication and collaboration on community issues and initiatives.
Constituency Assistant
Office Of Councillor John Filion
04.2022 - 11.2022
- Project Tracking: Monitored and ensured timely progress of major transportation-related projects, including the sidewalk expansion program in Willowdale.
- Stakeholder Liaison: Represented the office at BIA CafeTO Subcommittee meetings, liaising with the BIA and public service staff to amend parking regulations and facilitate the smooth implementation of the CafeTO program.
- Case Resolution: Effectively communicated with city staff to resolve transportation-related constituency issues, identifying and addressing bottlenecks to ensure timely and satisfactory resolutions for constituents.
Campaign Manager
Markus O'Brien Fehr Campaign
09.2022 - 10.2022
- Policy Positioning: Collaborated with the election committee to articulate clear and compelling policy positions, securing major endorsements from key stakeholders, including the Mayor, unions, and other influential organizations.
- Team Leadership: Directed a team of 4 paid staff, overseeing field operations and successfully recruiting and managing a volunteer base of over 130 individuals.
- Fundraising Excellence: Executed a highly successful fundraising strategy in collaboration with the campaign committee, exceeding campaign targets and securing essential financial support.
- Data-Driven Targeting: Analyzed voter data to implement targeted outreach strategies, including several mass mailings, effectively reaching key demographics.
- Stakeholder Collaboration: Worked closely with stakeholders to manage media relations, cultivating numerous positive media stories and enhancing the campaign's public image.
COVID Clinical Support Specialist
Vidant Health
01.2022 - 02.2022
- Process Evaluation: Collaborated with the director to interview staff and evaluate policies, identifying efficiencies that reduced wait times and improved the patient experience.
- Training Development: Developed comprehensive training templates to ensure uniform best practices across the team, leveraging insights from previous deployments.
- Process Streamlining: Created question checklists and identified common communication breakdowns, implementing solutions that streamlined processes and reduced wait times.
- Patient Processing: Conducted initial patient processing and swabbing, ensuring a smooth and efficient experience for all patients.
Operations Manager and Financial Aid Director
Alexander Paul Institute Of Hair Design
03.2018 - 11.2019
- System Optimization: Collaborated with the CEO to design and implement new systems that maximized operational efficiency for processing hundreds of thousands of dollars in federal student aid.
- Record-Breaking Recruitment: Led recruitment efforts, with the first recruited class seeing a 56% increase in enrollment over any class recruited in the previous two years. Subsequently, recruited multiple classes that were the largest in the school's history.
- Operational Management: Oversaw daily operations and financial aid processes, ensuring compliance with federal regulations and maintaining high standards of operational efficiency.
Education
Bachelor of Arts - Political Science
University of North Carolina
Chapel Hill, NCSkills
- Operations Management
- Stakeholder Engagement
- Policy Development
- Project Coordination
- Team Leadership
- Process Improvement
- Data Analysis
- Media Relations
- Fundraising and Development
- Digital Advertising
- Regulatory Compliance
Timeline
Director of Operations
Office Of Councillor Dianne Saxe
11.2022 - Current
Campaign Manager
Markus O'Brien Fehr Campaign
09.2022 - 10.2022
Constituency Assistant
Office Of Councillor John Filion
04.2022 - 11.2022
COVID Clinical Support Specialist
Vidant Health
01.2022 - 02.2022
Operations Manager and Financial Aid Director
Alexander Paul Institute Of Hair Design
03.2018 - 11.2019
Bachelor of Arts - Political Science
University of North Carolina
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