Williams Appiah Kyeremeh
Vancouver,BC
Summary
Proven track record in enhancing customer satisfaction and loyalty demonstrated at Franko Trading Enterprise through expert product knowledge and tailored recommendations. Skilled in client relationship building and proficient in Microsoft applications, I excel in dynamic sales environments, driving brand awareness and team cooperation for superior results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Mobile Sales Associate
Franko Trading Enterprise
10.2021 - 02.2023
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Stayed informed of competitor offerings, identifying opportunities for strategic pricing adjustments or promotions to stay competitive in the market.
- Assisted in staff training initiatives, sharing best practices for sales strategies and customer service techniques with new hires.
- Attended industry events and trade shows, staying up-to-date on the latest trends and technologies in mobile devices.
- Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business.
- Handled complex customer inquiries and resolved issues promptly, minimizing negative impact on store reputation.
- Promoted brand awareness by actively participating in local community events as a representative of the company.
- Collaborated with team members to create a positive work environment, resulting in higher productivity and job satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed multiple priorities effectively under pressure during peak hours or high-traffic seasons to ensure seamless operations at all times.
Loader and Unloader
Ericus Enterprise
08.2019 - 09.2021
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
- Assisted in training new employees on best practices for safely loading and unloading various types of cargo.
- Complied with industry regulations on hazardous material handling, ensuring the safe transportation of potentially dangerous goods.
Tally Clerk
Nana K. Gyasi Company Limited
06.2016 - 09.2017
- Packed and unpacked incoming items, sorting, stacking, binning and warehousing upon receipt.
- Reduced data entry errors with meticulous attention to detail while inputting shipment information into the company''s database.
- Stored stock in appropriate temporary or permanent warehouse locations.
- Streamlined warehouse operations by maintaining organized records of product quantities, locations, and descriptions.
- To verify results of tally on goods shipment to customer and all parties.
Education
Diploma in Information Technology - Information Technology
Ghana Communications Technology University College
Accra - Ghana05.2019
High School Diploma -
Don Bosco Technical Institute
Sunyani - Ghana05.2016
Skills
- Goal-Oriented
- Client Relationship Building
- Brand Awareness
- Promotions planning
- Customer Service
- Team Cooperation
- Product Knowledge
- Brand Promotion
- Computer Proficiency and Microsoft Office
- Sales and Promotions
- Store Policies and Procedures
- Microsoft applications proficiency
- Purchase Packaging
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursHealthcare benefitsCompany CultureTimeline
Mobile Sales Associate
Franko Trading Enterprise
10.2021 - 02.2023
Loader and Unloader
Ericus Enterprise
08.2019 - 09.2021
Tally Clerk
Nana K. Gyasi Company Limited
06.2016 - 09.2017
Diploma in Information Technology - Information Technology
Ghana Communications Technology University College
High School Diploma -
Don Bosco Technical Institute
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