William L Farnese Jr
2157 Arnold Way #423
Summary
Accomplished Correctional Officer with a proven track record at the California Department of Corrections and Rehabilitation, showcasing expertise in emergency response and conflict resolution. Excelled in reducing contraband through meticulous search procedures and maintained safety with first aid training. Demonstrated exceptional de-escalation techniques, ensuring a secure environment for all.
Overview
4
4
years of professional experience
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
11.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Pool Technician
Diamond Pool Service
07.2023 - 11.2023
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
Customer Service Representative
711 Gas Station
05.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pool Technician
Poollogic
07.2022 - 06.2023
- Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
- Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
- Educated customers in proper pool operation and maintenance.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
Security Dispatcher
Sycuan Casino Resort
09.2020 - 06.2022
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ01-2027
High School Diploma -
Diego Valley East
El Cajon, CA06-2019
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Contraband seizure
- Safety
- Weapons training
- Search and seizure procedures
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
11.2023 - Current
Pool Technician
Diamond Pool Service
07.2023 - 11.2023
Customer Service Representative
711 Gas Station
05.2023 - 11.2023
Pool Technician
Poollogic
07.2022 - 06.2023
Security Dispatcher
Sycuan Casino Resort
09.2020 - 06.2022
Bachelor of Science - Criminal Justice Administration
University of Phoenix
High School Diploma -
Diego Valley East
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