William H. Brown Jr.
Elyria,OH
Summary
Experienced coordinator specializing in inventory management and medical equipment services. Demonstrated ability to train teams, leading to improved performance and customer satisfaction. Consistently drives operational efficiency through effective planning and execution. Over two decades of experience in customer service with a focus on complaint resolution and relationship management.
Overview
22
22
years of professional experience
Work History
Coordinator
Discount Drug Mart
Medina, Ohio
12.2003 - Current
- Coordinated a team of medical equipment specialists to enhance service delivery.
- Demonstrated proficiency in fitting medical compression garments and diabetic shoes.
- Accumulated over 20 years of customer service experience in retail settings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner while upholding company standards.
- Monitored inventory levels and ordered additional supplies as needed.
- Facilitated communication between different departments in order to resolve issues quickly.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Processed prescription orders efficiently using pharmacy management software.
Education
Associate of Science -
Lorain County Community College
Elyria, Ohio12-2013
Skills
- Medical equipment coordination
- Compression garment and diabetic shoe fitting
- Customer complaint resolution
- Inventory management
- Employee recruitment
- Customer relationship management
- Prescription processing
Timeline
Coordinator
Discount Drug Mart
12.2003 - Current
Associate of Science -
Lorain County Community College