Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
References
Timeline
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William Dufort Laurendeau

Calgary,AB

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Social Media Manager / Attractions NCM

Canadian Armed Forces
Calgary, Alberta
04.2023 - Current
  • Assist the Attraction Officer in developing and implementing attraction battle rhythm and effective work strategy for the area of responsibility.
  • Understand recruiting objectives and oversee the attraction operations of the detachments.
  • Assist the Attraction Officer with creating paid boosting plans for Canadian Forces Recruiting Center Prairies and the North, in line with the operation plan.
  • Manage area of responsibility for social media, including posting organic messages in line with the current campaign.
  • Pull statistics from all social media activities for after-action review and reconciliation.
  • Liaise with external recruiting professionals and influencers, and support influencers in post-secondary settings.
  • Researching local areas of responsibility conditions and providing observations and recommendations to achieve set goals.
  • Management of the FORCES.CA website, ensuring correct data entry throughout the area of responsibility, following policies, and following up on results regularly to ensure overall effectiveness.
  • Researching new policies, directives, and updates as they are published.
  • Researching internet websites for recruiting events.
  • Researching historical data utilizing internal program: geographical areas of past success (hot spots); and trends in occupational groupings.
  • Research and complete reports, and complete returns to higher.
  • Assist Attraction Officer with all administration and contracting duties, and in the management of area of responsibility attractions stores, including management of promo items.

Secondary duties and tasks.

Also, as a member of the HQ and unit, the Attr NCM is expected to:

  • Performed IT support for headquarters;
  • Issued fobs to new HQ members and performed assigned secondary duties as the point of contact.
  • Participate in section/unit-level training and fitness activities.
  • Nominating members for courses.

Security Officer

Canadian Corps of Commissionaires
Calgary, Alberta
10.2016 - Current
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Checked for safety hazards and took corrective action when necessary.
  • Confirmed visitor identification prior to granting entry into the building.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Performed first aid and CPR when necessary during emergency situations.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Maintained accurate logs of all security related activities.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Monitored surveillance cameras and responded to suspicious activity.

Infantryman

Canadian Armed Forces - Calgary Highlanders
Calgary, Alberta
10.2014 - Current
  • Make Smart Decisions Under Severe Time Constraints.
  • Manage, Develop, and Mentor Subordinates.
  • Lead Small Parties of Professional Soldiers.
  • Maintain Morale and Communicate Effectively with Subordinates.
  • Provide Performance Reviews and Ongoing Goal Assistance.
  • Interpret the Intentions of Superiors and Effectively Translate that Intent to Subordinates.
  • Operate and Work as a Member of a Larger Team.

Operations Sergeant

Canadian Armed Forces - Calgary Highlanders
Calgary, Alberta
09.2021 - 04.2023
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours: night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Responsible for Personnel and Equipment Tracking for a Unit of over 200 Soldiers.
  • Ensured personnel were properly loaded onto courses, taskings, and deployments while prioritizing professional and personal preparedness before departure.
  • Provide regular briefings to superiors about personnel locations, capabilities, limitations, and training requirements.
  • Coordinate Information and Needs Effectively Between Different Units, Departments, and Bases.
  • Maintained records on personnel assignments, training requirements, leave schedules.
  • Developed strategies for effective utilization of resources within the unit.
  • Advised commanders on tactical decisions related to current or anticipated missions.
  • Assessed operational readiness of personnel through drills and exercises.
  • Coordinated planning and execution of operational fires to accomplish unit's mission.

Aviation Screening Officer

GardaWorld
Calgary, Alberta
12.2017 - 04.2023
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Operated metal detectors, x-ray machines and other screening equipment to identify potential threats.
  • Inspected boarding passes and passports for authenticity prior to allowing passengers entry into secure areas of the airport.
  • Ensured compliance with aviation security policies and standards through regular inspections.
  • Collaborated with law enforcement personnel to investigate any reported incidents or violations.

Laborer

1-800-GOT-JUNK?
Calgary, Alberta
09.2016 - 10.2016
  • Manage all the communications between the client and the removal team.
  • Responsible for maintaining accurate scheduling and keeping clients up to date.
  • Write Various Reports, e.g., Expense Log, Jobs Log, Marketing Log.
  • Distributed company flyers, provided information, and free quotes.
  • Provide exceptional customer service.
  • Ensured that all personal protective gear was worn at all times while on the job site.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Completed variety of physical labor tasks.

Shift Manager

McDonald's
La Prairie, Quebec
09.2011 - 03.2016
  • Ensured compliance with food safety regulations and quality standards.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Responded quickly and effectively to emergency situations as they arose.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Resolved conflicts between employees or customers in a professional manner.
  • Set standards of excellence for quality, service and cleanliness for my employees.
  • In charge of maintaining the health and safety of all team members as well as customers.
  • Responsible for evaluating employees and giving constructive feedback
  • Give the best value to all customers.

Education

High School Diploma -

École De La Magdeleine
La Prairie, QC
06-2012

Skills

  • Analytics and Reporting
  • Content Creation
  • Campaign Management
  • Problem-Solving
  • Strategic Networking
  • Photo and video editing
  • Interpersonal Skills
  • Excellent Multitasking

Languages

English
Full Professional
French
Native/ Bilingual

Accomplishments

  • Queen Elizabeth II's Platinum Jubilee Medal (Saskatchewan) Dec 2023
  • Queen Elizabeth II's Platinum Jubilee Medal (Alberta) March 2023
  • Special Service Medal (SSM) June 2020

Affiliations

  • Passionate about exploring nature and challenging myself with long hikes.
  • Avid camper with experience in both backcountry and car camping. Skilled in setting up campsites, and cooking outdoors. Enjoy exploring national parks and wilderness areas.
  • Engaged in various outdoor activities.

Certification

  • Security Licence - Issued 2024
  • Firearms Licence (Non-Restricted and Restricted) - Issued 2023
  • TDG - Initial Course 2020

References

References available upon request.

Timeline

Social Media Manager / Attractions NCM

Canadian Armed Forces
04.2023 - Current

Operations Sergeant

Canadian Armed Forces - Calgary Highlanders
09.2021 - 04.2023

Aviation Screening Officer

GardaWorld
12.2017 - 04.2023

Security Officer

Canadian Corps of Commissionaires
10.2016 - Current

Laborer

1-800-GOT-JUNK?
09.2016 - 10.2016

Infantryman

Canadian Armed Forces - Calgary Highlanders
10.2014 - Current

Shift Manager

McDonald's
09.2011 - 03.2016

High School Diploma -

École De La Magdeleine
William Dufort Laurendeau