Infor Lawson
William (Bill) Hipple
Meaford,ON
Summary
Detail and task-oriented professional with a proven track record in conceiving and developing unique initiatives to push technology to its limits and optimize performance. Excels at taking on challenging projects and consistently delivering exceptional results. Stays ahead of the curve in terms of leading-edge technology and leverages the latest applications and hardware. Thrives in an environment that offers constant challenges and diversity, with a strong focus on achieving measurable outcomes. Highly articulate, effortlessly breaking down technological barriers, while demonstrating industriousness, energy, and confidence. A natural motivator and mentor, inspiring team members to succeed and consistently deliver high-quality work within strict specifications, timelines, and budgets. Brings cutting-edge innovation and a commitment to service delivery excellence to life in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Associate
Embr Events
Toronto, ON
09.2024 - Current
- Engaged with customers to present brand for taste testing.
- Proactively engaged customer in their evaluation of the product being presented in non-commissioned environment.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Hockey Timekeeper and Convener
Town Of Oakville
Oakville, ON
09.2018 - 02.2023
- Maintained a smooth flow of gameplay by efficiently resolving any technical issues related to the scoreboard or timing system.
- Gained recognition for attention to detail and dedication to accuracy in maintaining official records throughout the season.
- Bolstered credibility as a hockey timekeeper by consistently delivering high-quality work in a fast-paced environment while maintaining composure under pressure.
- Ensured accurate record-keeping with diligent documentation of all relevant game details for post-match analysis.
- Collaborated effectively with other members of the officiating crew, ensuring seamless coordination during high-pressure situations.
- Supported referees in making well-informed decisions by providing timely updates on player statistics and team performance.
Senior Manager, Business Solutions and Service Delivery in Information & Technology Services (I&TS)
Independent Electricity System Operator
Mississauga, Canada
01.2021 - 01.2023
- Managed the teams that supported Finance, Human Resources, Commercial Metering, Settlements and Records Management, ensuring effective customer service delivery of critical corporate initiatives
- Implemented a new Information Technology Service Management (Ivanti Cherwell) solution for Managing IT core Services; led 95% response and closure rate within Key Performance Indicators for IT tickets
- Converted Time and Attendance Management system to industry best practice UKG PRO application
- Worked with Directors as a Business Relationship Manager to identify needs for various user groups in the IESO
- Negotiated $20M contract to implement a new Settlement Billing system for Ontario’s Wholesale Electricity Market
Manager, Business Solutions Department in I&TS
Independent Electricity System Operator
Mississauga, Canada
01.2009 - 01.2021
- Promoted knowledge sharing within the application support team by conducting meetings focused on solutions allowing the team to work more efficiently
- Managed application upgrades for accounting (Infor Lawson), timekeeping (Kronos WFC to UKG Dimensions) and document management systems (OpenText Content Manager)
- Delivered a full Revenue Metering System replacement promoting faster calculations and reducing outages to aging hardware which resulted in higher business partner satisfaction
- Replaced manual expense reporting process with a web and mobile capable application for ease of use to employees and the Finance team
- Facilitated monthly meetings with Business Partners providing formal updates on project deliverables and application incidents, as well as supporting several audits per year including Finance and Accounting with an external auditor
- Implemented an HR System (SAP Success Factors) to reduce manual and paper intensive systems
- Drove cost reductions in Software and Services contracts for several software license agreements during Covid resulting in $500K in OM&A savings to the organization
Engineer/Technical Officer & Acting Team Lead
Independent Electricity System Operator
Mississauga, Canada
01.2006 - 01.2009
- Led the migration implementation team to migrate multiple finance applications to a single accounting web-based application promoting job sharing and cross-training while reducing ongoing maintenance costs
- Provided Project Management and technical lead activities to upgrade the Treasury Manager application and Kronos Workforce Central timekeeping software
- Led application support for Oracle Funds Administration and Lawson Financials
- Supported the Smart Metering Entity to aid in testing of residential meter read data for a major metering initiative
Principal
Hipple Consulting
Oakville, Canada
01.2001 - 01.2006
- Company Overview: On contract, Hipple Consulting provided system implementation and administration, designs and delivery packages for knowledge management and personalization, corporate portals, financial applications, software development, project management with a specialization in Oracle, Plumtree and AXS-One software
- Lead the consolidation of 9 General Ledger systems based on 4 servers into 1 server
- Process included: Establishing a baseline for the different software installations, moving the software onto a new test box with new security software; and Facilitating testing at the user-acceptance level and load level, conducting a production move over a weekend without business interruption
- Acted as Systems Architect tasked with upgrading Oracle from 8i to 10g based on MS Windows transferring to Red Hat Linux
- Performed system testing of DCI Express, an MLM organization to track membership as it related to membership payments
- Managed 12 servers and high availability architecture, creating an automated hot backup disaster recovery procedure to database servers; and Identified hardware incompatibilities and rectified issues for optimum performance
- Provided database administration and operating systems support on Oracle for the project utilizing UNIX and NT in a high availability environment
- Troubleshot over 1,000 application issues on the 911 and highly confidential records management system
- Played a key leadership and technical role in maintaining the IT infrastructure which demanded optimum system availability 24/7/365
- Converted legacy data from VAX/VMS to Oracle in PRC
- Designed and implemented a web-based Young Offender tracking system in Oracle Developer
- On contract, Hipple Consulting provided system implementation and administration, designs and delivery packages for knowledge management and personalization, corporate portals, financial applications, software development, project management with a specialization in Oracle, Plumtree and AXS-One software
Senior Consultant
Innovapost
Mississauga, Canada
01.2000 - 01.2001
Manager Knowledge Management Applications
Answerthink Consulting Group
Burlington, USA
01.1999 - 01.2000
Unit Manager, Technical Consulting Services & Technical Consultant
Axs - One/Computron Software
Rutherford, USA
01.1998 - 01.1999
Education
Bachelor of Science (BS) - Chemistry & Mathematics/Computer Science
Beloit College
Beloit, WI05-1989
Skills
- Cross-Functional Communication
- Collaboration
- Team Leadership
- Customer Engagement
- Business Relationship Management
- Project Management
- Records Management
- IT Solutions Delivery Management
- System Implementation
- Application Support
- Corporate Compliance
- Regulatory Compliance
Certification
ITIL V3 Certified
Ontario Smart Serve
Priorroles
- Pre-Sales Support Engineer, Silvon Software, Westmount, IL
- Associate Scientist, Molecular Design Limited, Westchester, IL
- Quality Control Chemist, Baxter, Round Lake, IL
Professional Development
Infor Canadian Exchange, Mississauga, ON, 01/01/10, present, Board Member, Facilitates User Group meetings in Greater Toronto Area, manages financials for non-profit group, set agenda of seminars on Infor Lawson topics, planned meetings, and picked facilities to host meetings.
Software
SAP SuccessFactors
UKG Pro
Cherwell
OpenText Content Manager
Ceridian DayForce
MHC Document Express
Timeline
Business Associate
Embr Events
09.2024 - Current
Senior Manager, Business Solutions and Service Delivery in Information & Technology Services (I&TS)
Independent Electricity System Operator
01.2021 - 01.2023
Hockey Timekeeper and Convener
Town Of Oakville
09.2018 - 02.2023
Manager, Business Solutions Department in I&TS
Independent Electricity System Operator
01.2009 - 01.2021
Engineer/Technical Officer & Acting Team Lead
Independent Electricity System Operator
01.2006 - 01.2009
Principal
Hipple Consulting
01.2001 - 01.2006
Senior Consultant
Innovapost
01.2000 - 01.2001
Manager Knowledge Management Applications
Answerthink Consulting Group
01.1999 - 01.2000
Unit Manager, Technical Consulting Services & Technical Consultant
Axs - One/Computron Software
01.1998 - 01.1999
Bachelor of Science (BS) - Chemistry & Mathematics/Computer Science
Beloit College