WILLIAM ARMENTA
CLAREMONT
Summary
Sales professional with extensive expertise in client relations and revenue generation. Proven track record of exceeding sales targets and fostering long-term customer loyalty. Committed to team collaboration and adaptable to dynamic market conditions. Skilled in strategic planning, negotiation, and relationship building.
Overview
23
23
years of professional experience
Work History
Senior Sales Associate
Music & Arts
11.2021 - 11.2024
- I was responsible for the sales of combo and orchestral instruments and their accessories.
- All rental instruments and lesson sales packages
- Led team in achieving sales targets through effective product demonstrations and customer engagement.
- Calling all Leads for rental upgrades and lesson and all follow up phone calls to help cultivate Return business
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering loyalty.
- Mentored junior staff on best practices, elevating overall team performance and efficiency in operations.
Shipping and Receiving (Warehouse)
K2 Motor Corp
10.2019 - 02.2021
- Shipping and receiving
- unloading and loading tracto-trailers,
- building pallets of shipped products adn storing them for orders.
- warehouse inventory counts
- warehouse cleanliness
- Closed due to covid eventually.
Service Writer
Walmart Supercenter
08.2014 - 09.2019
- Inspection on cars for oil changes and tire changes to ensure the correct oil and or tires sizes were used for each respective car.
- Kept technicians area stocked with needed supplies such as oil, and transmission fluid.
- Assisted customers in selecting appropriate products and services.
- Documented service history accurately for each vehicle serviced.
- Ensured all technicians had all the needed tools so the cars could be completed in a timely manner.
- Engaged with customers to provide a great customer service experience. and cultivate Returning business and build loyalty between our customers and our garage.
- Collaborated with technicians to ensure timely completion of repairs.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Producer
Farmers Insurance & Fncl Svc
02.2012 - 08.2014
- Maintain policies, sign new policies, general customer service, networking
- Developed personalized insurance plans to meet client needs and coverage requirements.
- Cultivated relationships with clients to enhance trust and retention in services offered.
- Analyzed client risk factors to recommend appropriate coverage options effectively.
- Collaborated with underwriters to assess policy applications and expedite approvals.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Provided detailed information about company insurance products.
Certified Pro Audio Sale Associate
Guitar Center
01.2009 - 02.2012
- Assisted customers in helping them find the right products for them to use on stage, in studio or for their DJ rig.
- Provided product knowledge to customers, enhancing their purchasing experience and building rapport.
- Assisted in visual merchandising efforts, ensuring appealing displays of products throughout the store.
- Resolved customer inquiries and concerns promptly, contributing to positive shopping experiences.
- Participated in training sessions to expand knowledge of new products and industry trends.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with customers.
Product Flow
Circuit City
08.2005 - 01.2009
- Loading and unloading all delivery tractor- trailers of products and product pallets
- break down all pallets and organize products to be stocked across the store.
- Keep store stocked
- Keep store Clean
- Assist in all customer orders and deliveries
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Third Key Holder
GameStop Inc
05.2003 - 08.2008
- Assisted customers in finding the right consoles, games and accessories they need and want
- Facilitated customer transactions using POS systems, ensuring efficient checkout experiences.
- Assisted in managing daily store operations and maintaining inventory accuracy.
- Supported team with training new employees on store policies and procedures.
FILM CREW
AMC THEATERS
06.2001 - 05.2004
- Maintenance, Usher cleaning theaters and restrooms, Concession stands, security.
- Operated projection equipment to ensure quality film presentations.
- Assisted in maintaining cleanliness and organization of screening areas.
- Provided excellent customer service by addressing guest inquiries and concerns.
- Trained new staff on operational procedures and safety protocols.
- Collaborated with team members to execute efficient pre-show setups.
Education
Certificate - Audio Engineering/ Recording
Citrus College
06-2008
Skills
- Sales, both retail and commission
- Product knowledge
- Cold calling skills
- Closing techniques
- Upselling strategies
- Team leadership
- Sales closing
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Senior Sales Associate
Music & Arts
11.2021 - 11.2024
Shipping and Receiving (Warehouse)
K2 Motor Corp
10.2019 - 02.2021
Service Writer
Walmart Supercenter
08.2014 - 09.2019
Producer
Farmers Insurance & Fncl Svc
02.2012 - 08.2014
Certified Pro Audio Sale Associate
Guitar Center
01.2009 - 02.2012
Product Flow
Circuit City
08.2005 - 01.2009
Third Key Holder
GameStop Inc
05.2003 - 08.2008
FILM CREW
AMC THEATERS
06.2001 - 05.2004
Certificate - Audio Engineering/ Recording
Citrus College
Job Objective
Sales Associate and Customer service in multiple industries
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