William Mason

- Scanning and emailing of invoices

- Organizing of monthly customer statements and preparing for mailing.

- Filing of customer information.

- Taking credit card information over the phone, processing payments and emailing receipts.

- Handling customer inquiries and solving problems in a speedy yet professional manner.

- Organizing and balancing daily credit card and debit receipts.

- Organizing and balancing of cash and credit/debit for company bank deposits

-Sorting and filing of daily delivery receipts into monthly filing for storage.

Customer service and Customer care are two things that are most important to me. Of all the skills I have aquired over the years at Rocky Ridge, speaking with customers on the phone, or more importantly, in person, became my specialty. Speaking easily with customers to answer questions and explain processes is such an important thing in the sales and service industry, and is a skill I have enjoyed utilizing over the years.

- Organized storage warehouses for easy access to product

for shipping and receiving.

- Acted as Health And Safety Supervisor, earning certification as a WHMIS instructor, Due Diligence training, and maintaining certification in Standard First Aid and CPR/AED level C through Canadian Red Cross.

- Instructed new staff in Emergency preparedness and Health and Safety procedures.

- Responsible for repair and service to Water Production machinery, coin operated water dispensing machines, and related fixtures and mechanics.

- Organized and scheduled work orders for junior and part-time staff.

• Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
• Upheld high-quality standards in the manufacturing process by conducting regular audits of equipment maintenance practices and inspection procedures.
• Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
• Trained employees to operate and maintain production line equipment.
• Daily cleaning and maintaining of production line and related equipment.
• logging of product testing to ensure quality control and filing of records.