Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Vilaysone

Etobicoke,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Server

Mango Salad
01.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed supervisor instructions to complete tasks on time.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.

Server

Blk Swan Restaurant & Pub
10.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Barista/Cashier

Bobacha
03.2023 - 06.2023
  • Greet customers, provide information about tea beverages and take orders
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Kept track of inventory levels, and restocked supplies as needed
  • Followed company policies and safety procedures, including health and safety regulations and food handling guidelines.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Lifted 15 pounds at once and used the systems to help me

Summer Camp Counselor

Kerr St. Mission
07.2017 - 08.2023
  • Ensured campers followed safety rules, provided first aid, when necessary, monitored campers physical and emotional well being
  • Fostered a positive and inclusive camp atmosphere and created an environment where campers feel safe and comfortable
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Developed strong rapport with parents by addressing concerns promptly and professionally during pick-up and drop-off times.
  • Kept records of camper activities, incidents, and behaviors
  • Communicated regularly with camp leaders, staff members and parents, providing updates on campers progress.

Education

George Brown College
Toronto, ON

High School Diploma -

T.A. Blakelock Secondary School
Oakville, ON
06.2021

Skills

  • Clear and concise communicator
  • Strong Work Ethic
  • Efficient organizational skills
  • Exceptional customer service
  • Cash Handling
  • Sales Techniques
  • Experienced in POS and cash handling
  • Willingness to learn and explore new things
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Languages

English
Native or Bilingual
Thai
Limited Working

Timeline

Server

Mango Salad
01.2024 - 07.2024

Barista/Cashier

Bobacha
03.2023 - 06.2023

Server

Blk Swan Restaurant & Pub
10.2022 - 02.2023

Summer Camp Counselor

Kerr St. Mission
07.2017 - 08.2023

George Brown College

High School Diploma -

T.A. Blakelock Secondary School

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William Vilaysone