William Velasquez
Pomona
Summary
Motivated cybersecurity student transferring to Cal State San Bernardino to pursue a B.S. in Intelligence and Crime Analysis. Backed by 4 years of experience at Target, where I developed strong problem-solving, communication, and customer service skills. Actively building cybersecurity skills through hands-on practice and a self-built HomeLab. Eager to contribute to a cybersecurity or IT team while continuing to learn and grow in the field.
Overview
4
4
years of professional experience
Work History
Guest Service
Target
09.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed daily troubleshooting, safety checks and maintenance of equipment.
Education
Bachelor of Science - Cyber Security
California State University, San Bernardino
San Bernardino, CA05-2027
No Degree - Cyber Security
Mt. San Antonio College
Walnut, CA05-2025
High School Diploma -
Palomares Academy of Health Science
Pomona, CA05-2020
Skills
- Guest service expertise
- Guest service and support
- Time management skills
- Multitasking and organization
- Training and onboarding
- Attention to detail
- Money handling
- Customer service excellence
- Point of sale systems
- Critical Thinking
- Research skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service
Target
09.2021 - Current
Bachelor of Science - Cyber Security
California State University, San Bernardino
No Degree - Cyber Security
Mt. San Antonio College
High School Diploma -
Palomares Academy of Health Science
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