William Vasquez
Fontana
Summary
Knowledgeable Dispatcher with 10 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
Work History
Dispatcher
M4 Trucking
Fontana
08.2024 - Current
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with safety regulations and company policies.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Monitored changes in delivery schedule and communicated changes to customers.
- Kept detailed and updated records of calls in physical and electronic databases.
Maintenance Coordinator
Alliance Shippers
Rancho Cucamonga
01.2025 - 10.2025
- Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
- Collaborated with other departments to ensure that their maintenance requirements were met in a timely manner.
- Verified that all relevant documents, such as permits, licenses, and inspection reports, were up-to-date before any work was performed.
- Resolved conflicts between different parties involved in maintenance operations.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
Breakdown Coordinator
Legend Transportation
Rancho Cucamonga
07.2021 - 09.2022
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Arranged for repairs to restore service and schedules.
- Documented services performed, operations information and dispatch details in system.
- Scheduled or dispatched service vehicles to locations using radios or telephones.
- Kept detailed and updated records of calls in physical and electronic databases.
Dispatcher
Sugar Creek Transportation
Bloomington
10.2019 - 05.2021
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Customer Service Representative
TMT Communications
Upland
10.2018 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Explained benefits, features and recommendations to maximize client retention.
Dispatcher
Gardner Trucking
Chino
09.2016 - 09.2018
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Utilized various software systems to facilitate movement, planning and scheduling.
Skills
- Effective Communications
- Verbal and Written Communication
- Client Interaction
- Excel Spreadsheets
- Reliable & Trustworthy
- Good Work Ethic
- Customer Service
- Problem Resolution
Timeline
Maintenance Coordinator
Alliance Shippers
01.2025 - 10.2025
Dispatcher
M4 Trucking
08.2024 - Current
Breakdown Coordinator
Legend Transportation
07.2021 - 09.2022
Dispatcher
Sugar Creek Transportation
10.2019 - 05.2021
Customer Service Representative
TMT Communications
10.2018 - 09.2019
Dispatcher
Gardner Trucking
09.2016 - 09.2018
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