William Toussaint

• Developed web app projects using HTML/CSS/React/React JS/ Tailwind programming language.
• Shadowed employer to learn new tasks and how to appropriately handle technical issues.
• Prioritized tasks and completed in order of importance.
• Worked closely with employer to identify issues and provide suitable resolutions.
• Partnered with employer to learn best practices in software design.
• Brainstormed with employer to determine appropriate code testing processes.
• Tested new applications for usability and adherence to code plan.

• System Implementation: Led the implementation process, in partnership with 7Shifts, to onboard Joey Chinook, in the trial of 7Shifts for Joey Restaurants. Additionally played a key role in setting up the platform for Joey Eau-Claire an Joey Barlow.
• Rapid Career Advancement: Achieved six management-level promotions within five years, showcasing exceptional leadership and operational acumen.
• Talent Development: Trained and mentored 7 junior managers into salaried positions, significantly enhancing the enterprise's management capabilities.
• Cost Management Expertise: Successfully managed liquor, wine, and beer cost of goods, consistently maintaining a company standard of 0.08% week-over-week.
• Strategic Recruitment: Recruited 61 new team members across four Calgary locations, strengthening workforce capacity and enhancing service delivery.
• Team Leadership: Accountable for managing teams of up to 65 members, fostering a collaborative and high-performance work environment.
• Operational Expansion: Played a key role in training opening teams for 5 USA locations since 2020, demonstrating adaptability and leadership in diverse markets.
• Impactful Coaching: Proven ability to grow, coach, and positively impact teams at all JOEY locations in Calgary, driving operational excellence.
• Private Events Program Development: Created and executed a successful private events plan for JOEY Barlow, resulting in 31 executed events from October to December 2023.
• Revenue Generation: Garnered $89,000 in private event sales in 2023, contributing significantly to overall business growth.
• Gift Card Sales Achievement: Produced $35,000 in gift card sales in 2023, reflecting a remarkable 61% year-over-year increase.
• Created a successful private events plan for JOEY Barlow
• Executed 31 private events from October- December 31st 2023
• Garnered $89,000.00 in private even sales in 2023
• Produced $35,000.00 in Gift card sales in 2023 at a 61% Y.O.Y increase

• Spearheaded product innovation by collaborating closely with UX designers on layout and planning, ensuring user-centric design principles were at the forefront of development.
• Provided strategic counsel to developers on product roadmapping, aligning technical capabilities with market demands and business objectives.
• Demonstrated exceptional business development acumen through proactive outreach, successfully securing interviews with high-potential clients via cold calling and targeted email campaigns.
• Conducted in-depth prospect interviews, showcasing strong interpersonal skills and the ability to extract valuable market insights.
• Leveraged analytical prowess to compile and synthesize interview feedback, translating raw data into actionable product development strategies.
• Elevated brand presence at the prestigious Collision Conference 2023, effectively networking and generating significant brand awareness in a competitive tech landscape.
• Played a pivotal role in the team's acceptance to elite industry events including Venture Summit, Platform Calgary, Collision Conference 2023 Lisbon, and Alberta Innovates, positioning the company at the forefront of innovation.
• Exhibited strong leadership and collaborative skills, effectively managing and inspiring a dynamic team of four professionals towards achieving ambitious goals.

Sales Performance Highlights Key Strengths

• High-impact educator at two Calgary locations, consistently driving $65,000 in sales
• Effectively trained seasonal hires on product knowledge and customer engagement strategies
• Specialized in men's product sales, becoming the top performer in this category
• Recognized for outstanding performance with three merit-based raises
• Customer-focused product education
• Proven ability to quickly onboard and train new team members
• Consistent track record of exceeding performance expectations

• Successfully managed and grew a profitable night business, achieving a 10% increase in sales
• Developed and implemented a targeted sales-building plan, focusing on boosting late-night revenue
• Directly responsible for training four Junior Managers, enhancing the leadership pipeline
• Conducted comprehensive orientations, ensuring new team members were well-prepared and aligned with company goals

• Led a team of approximately 50 staff members, demonstrating strong leadership and organizational skills
• Cultivated a positive and healthy work environment, resulting in improved employee satisfaction and financial performance
• Balanced team morale with business objectives, consistently delivering optimal results

• Increased night business profitability through strategic planning and effective team management
• Strengthened the management team through targeted training and development initiatives
• Created a work culture that promoted both employee well-being and financial success

Leadership and Growth Operational Excellence Key Achievements

• Earned two promotions, demonstrating consistent excellence and increasing responsibility
• Played a key role in opening 3 new locations across different cities, showcasing adaptability and operational expertise
• Directly responsible for selecting and training 31 new team members, building strong, capable teams
• Developed and implemented an expediter training program for two locations, improving kitchen efficiency and service quality
• Successfully managed relocation challenges while maintaining high performance standards
• Demonstrated ability to scale operations and maintain quality across multiple sites
• Rapid career advancement through proven performance and leadership skills
• Significant contribution to business expansion and new market entry
• Created and executed training programs that enhanced operational efficiency

Operational Excellence Training and Development Adaptability and Mobility Key Strengths

• Successfully managed shifts with teams of up to eight members, ensuring productivity and efficiency
• Handled critical financial responsibilities including cash management, till counts, and bank deposit drops
• Maintained accurate waste logs, managed order receiving, and oversaw team development
• Trained new crew members on essential skills including till operation, production processes, and food preparation
• Contributed to maintaining high standards of service and product quality through effective training initiatives
• Demonstrated flexibility by working in multiple locations including Wainwright, St. Paul, and Bonnyville, AB
• Adapted to different work environments and teams, maintaining consistent performance across various locations
• Early leadership experience
• Effective training and development abilities