William Terlau
Granite Bay
Summary
Dynamic Fleet/Dispatch Manager with proven leadership at Citadel Roofing and Solar, excelling in customer communication and route planning. Enhanced operational efficiency and staff motivation, achieving departmental goals. Expertise in fleet maintenance and manpower planning, driving successful dispatch support and timely deliveries. Committed to optimizing processes and fostering strong team collaboration.
Overview
21
21
years of professional experience
Work History
Fleet/Dispatch Manager
Citadel Roofing and Solar
10.2020 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Operations Manager
Blue Mountain Construction Group
05.2016 - 10.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Receiving Supervisor
Villara Building Systems
03.2014 - 05.2016
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Distribution Associate
JSI Shipping
04.2005 - 03.2012
- Documented inventory movements in WMS using handheld scanners.
Education
High School Diploma -
Aragon High School
San Mateo, CA06-1996
Skills
- Field call management
- Strong leadership
- Fleet maintenance
- Transportation
- Customer communication
- Route planning expertise
- Fleet dispatching
- Supply chain
- Manpower planning
Timeline
Fleet/Dispatch Manager
Citadel Roofing and Solar
10.2020 - Current
Operations Manager
Blue Mountain Construction Group
05.2016 - 10.2020
Receiving Supervisor
Villara Building Systems
03.2014 - 05.2016
Distribution Associate
JSI Shipping
04.2005 - 03.2012
High School Diploma -
Aragon High School