William Tatham
Toronto,Canada
Summary
Dynamic professional with strong skills in customer success and account management. Adept at identifying client pain points and implementing tailored solutions, contributing to improved processes and enhanced client satisfaction.
Overview
5
5
years of professional experience
Work History
Account Manager
Mindscope Software (Univerus)
North York, Canada
05.2022 - 11.2024
SaaS HR / Applicant Tracking Software
Account Manager • 2022 – 2024
- Designed and executed customer outreach strategies to maximize ROI and adoption.
- Introduced scalable account management processes, improving retention and renewal outcomes.
- Partnered with leadership on renewals, inside sales, product implementation, and customer training (LMS development).
Customer Success Manager
Landscape Management Network (LMN)
Markham, Canada
01.2022 - 05.2022
SaaS Business management for construction and maintenance companies
- Implemented and configured software for new customers.
- Strengthened customer use of LMN SaaS as a mission-critical tool, aligning software with client business objectives.
- Led overdue account recovery and retention initiatives, saving high-value accounts.
Software Advisor
LMN
Markham, Canada
09.2021 - 01.2022
- Resolved complex client escalations and trained new specialists, raising support standards.
- Temporarily led business development efforts, booking 60+ sales handoffs in 2 weeks.
Customer Service Specialist
LMN
Markham, Canada
03.2020 - 09.2021
- Delivered frontline SaaS support and competitive intelligence analysis to strengthen product positioning.
Education
BLA - Bachelor of Landscape Architecture, Including a Certificate of Business curriculum
University of Guelph
Guelph, ON01.2019
Skills
- Customer & Transformation Expertise: 3 years experience in customer success and account management, driving business transformation and measurable outcomes
- Strategic Solutions & Escalation Management: deliver guidance that creates long-term customer value, resolving complex escalations to protect satisfaction and continuity
- Collaborative Partner: Foster trust-based relationships internally and externally to strengthen collaboration and shared success
- Agile Learner & Change Adaptor: Quickly absorb new concepts, adapt to evolving business conditions, and apply insights to deliver results
- Resilient & Growth-Oriented: Embrace challenges with optimism and persistence, consistently striving for growth and success
- Business Acumen & Industry Insight: Fast uptake of relevant industry practices to advise customers and enhance operations
- High Situational Awareness and Adaptability: Experience in dealing with the needs and personalities of small business owners to large business departmental leaders
- AI Awareness & Application: Understand and can leverage the power of AI to solve business challenges while balancing the importance of the personal touch
Personal Interests
- Sports
- Athletics & Fitness
- Technology
Timeline
Account Manager
Mindscope Software (Univerus)
05.2022 - 11.2024
Customer Success Manager
Landscape Management Network (LMN)
01.2022 - 05.2022
Software Advisor
LMN
09.2021 - 01.2022
Customer Service Specialist
LMN
03.2020 - 09.2021
BLA - Bachelor of Landscape Architecture, Including a Certificate of Business curriculum
University of Guelph
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