William Symonds
Burlington,On
Summary
With years of experience in diverse business and community environments, I am an energetic and community-driven individual who values top-quality service. My interpersonal and communication skills allow me to effectively interact with customers, staff, supervisors, and senior executives at all levels. Past academic studies in fire and building codes, inspections, legal procedures, and spill procedures. Past knowledge includes entrepreneurship courses focusing on marketing and business administration. Proficient in MS Office (Word, Excel, PowerPoint), Windows, and Internet applications. Willing to travel with valid bond ability for both Canada and the United States. A sincere, genuine, and trustworthy team player always committed to ensuring top-notch satisfaction.
Overview
14
14
years of professional experience
Work History
Account Manager
Building Report Canada
01.2013 - 12.2018
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Junior Fire Alarm Tech
AD Richmond Fire Protection
01.2010 - 12.2012
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
Acme Fire Systems
01.2008 - 01.2009
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Identified potential issues before they became costly problems through regular inspection of installed fire alarm systems.
- Maintained efficiency and accuracy on every project by carefully reading blueprints, wiring diagrams, and other technical documentation before beginning work.
Lead Generator
Personnel Department
01.2006 - 01.2007
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Stayed up-to-date on best practices in lead generation strategies by participating in industry forums and engaging with thought leaders, continuously improving personal performance.
- Reached out to prospective customers using effective social media, research skills, and networking events.
Production Coordinator
Rivalda Kitchens
01.2005 - 01.2006
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Coordinated communication between departments, fostering a collaborative work environment.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Monitored and tracked progress of all production tasks for on-time delivery.
Education
Fire Protection Engineering Technology -
Seneca College
05.2011
Business Administration Diploma -
Humber College
06.2002
Cardinal Carter High School
06.1996
Skills
- Account Management
- Goals and performance
- Documentation And Reporting
- Data-driven decision-making
Additional Information
Promoted after only 3 months to Materials Manager, challenged with overseeing inventory levels and ensuring that components remain damage- and defect-free (Power Cart), Served on the 12-person Athletic Council, tasked with setting up physical activities, promoting social mixing, and fostering cohesiveness amongst students in residence (Humber College)
Selectedachievements
- Liaison to Fire Department when testing of fire alarms, while gathering a new client base while maintaining existing customers (Acme Fire Systems)
- Responsible for Inspections and maintenance of Fire Extinguishers, Emergency Lighting, Sprinklers Systems and Life Safety Planning (Acme Fire Systems)
- Consistently met – and periodically exceeded – ambitious daily sales targets (Strategic Coach and Gault Western Personnel Inc. Calgary)
- Averted the prospect of creating excess scrap by taking the initiative to accurately measure raw goods prior to manufacturing finished product (Royal Wood)
Valueoffered
Account Servicing, Management, & Retention, Resolving Client Concerns, Demographic Analysis, Diplomatic Protocol, Public Speaking, Communications, Management, & Control, New Territory Penetration & Management, Trend, Competitive, & Market Analysis, Data Collection & Analysis, Problem-Solving & Critical Decision-Making, Cost Avoidance & Reduction, Productivity, Efficiency, & Performance Improvements, Staff Training, Strategic Planning
Professionalenhancementsubjects
- Automated External Defibrillation (AED St. John Ambulance)
- Forum of International Trade (earned a Training Certificate)
- Business Studied (earned a Certificate of Endorsement)
Projects
Hand-picked by Vice President to travel to New Orleans and Atlanta to provide sales and technical support (Power Cart) Chosen by Junior Controller to serve on multi-function team, tasked with implementing ISO 9001 quality certification (Rivalda) Part of a 2-person team that co-authored a manual on electronic product set-up … ultimately to offer peace of mind for customers when breaking down complex concepts (Power Cart)
Languages
English
Native or Bilingual
Timeline
Account Manager
Building Report Canada
01.2013 - 12.2018
Junior Fire Alarm Tech
AD Richmond Fire Protection
01.2010 - 12.2012
Acme Fire Systems
01.2008 - 01.2009
Lead Generator
Personnel Department
01.2006 - 01.2007
Production Coordinator
Rivalda Kitchens
01.2005 - 01.2006
Fire Protection Engineering Technology -
Seneca College
Business Administration Diploma -
Humber College
Cardinal Carter High School
Similar Profiles
Hirenkumar DodiyaHirenkumar Dodiya
Glass delivering (material handling) at Cornerstone Building Brands (ply gem Canada)Glass delivering (material handling) at Cornerstone Building Brands (ply gem Canada)
Salwa NabilSalwa Nabil
Technical Sales Engineer at Gentek Building Products - CanadaTechnical Sales Engineer at Gentek Building Products - Canada
Hailey EnglotHailey Englot
Dental Assistant at Canada Building Dental GroupDental Assistant at Canada Building Dental Group
Chase AgnewChase Agnew
Robot Builder Intern at Trexo RoboticsRobot Builder Intern at Trexo Robotics
Mike FullerMike Fuller
Event Staff/Event Usher at OVG HamiltonEvent Staff/Event Usher at OVG Hamilton