Overview
Summary
Work History
Education
Skills
Languages
Accomplishments
Timeline
Additional Information
Manager

William Sylvia

St-Hubert,QC

Overview

2026
2026
years of professional experience

Summary

Dynamic technician with a proven track record at Hilti Montreal, excelling in troubleshooting and equipment repair. Recognized for enhancing customer satisfaction through exceptional service and relationship building. Strong attention to detail and effective team training skills contributed to a collaborative work environment, ensuring high-quality support and efficient operations.

Work History

Technician

Hilti Montreal
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Manager

St-Hubert Bbq
01.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Team Leader

St- Hubert Bbq
06.2016 - 01.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Delivery Driver

St-Hubert Bbq
06.2004 - 01.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Sales Agent

Hilti Montreal
01.1995 - 08.1999
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Delivery Driver

Hilti Montreal
05.1984 - 12.1990
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Education

High School Diploma -

McDonald High School
Saint-Hubert QC
06.1976

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation and repair
  • Mechanical Knowledge
  • Documentation and reporting
  • Equipment maintenance
  • Work Planning and Prioritization
  • Customer interaction
  • Repair services
  • Routine Inspections
  • Equipment Repair
  • Team Training
  • Relationship building

Languages

English/French
Native or Bilingual

Accomplishments

Worked from 1979 to December 2019 then retired from Hilti

Working as manager from January 2020 to current

Timeline

Manager

St-Hubert Bbq
01.2020 - Current

Team Leader

St- Hubert Bbq
06.2016 - 01.2020

Delivery Driver

St-Hubert Bbq
06.2004 - 01.2020

Sales Agent

Hilti Montreal
01.1995 - 08.1999

Delivery Driver

Hilti Montreal
05.1984 - 12.1990

Technician

Hilti Montreal

High School Diploma -

McDonald High School

Additional Information

Coached basketball for many years and also referred basketball

Coaching was children from ages 10 years up and more

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William Sylvia