Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

William Stacey

Moncton

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience

Work History

Client Financial Service Representative

Livingston International Inc
08.2020 - Current
  • Assisted customers with reconciliation of their accounts.
  • Accepted payments and updated accounts with latest information.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Identified and resolved discrepancies and errors in customer accounts.

CLVS Contractor

Livingston International Inc
07.2017 - 08.2020
  • Analyzed customs documentation to ensure compliance with regulations and facilitate timely shipments.
  • Assisted in developing procedures for tariff classification and duty calculation accuracy.
  • Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
  • Reduced duty costs through diligent analysis of product classifications and application of applicable trade agreements or exemptions.
  • Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.

Customer Service Representative

Loblaws (Atlantic Superstore)
10.2013 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Processed refunds and exchanges according to company policies, ensuring accurate record-keeping for financial reconciliation purposes.

Cashier

Loblaws (Atlantic Superstore)
08.2012 - 10.2013
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product recommendations.
  • Maintained cash drawer accuracy through diligent counting and reconciliation.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Certificate - Customs Specialist

CSCB (CCS)
Moncton, NB
09-2025

Acconting / General Business Administration

New Brunswick Community College
Moncton, NB
06-2016

High School Diploma -

Riverview High School
Riverview NB
06-2014

Skills

  • Excellent customer service skills
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Computer skills

Languages

English
Native or Bilingual

Timeline

Client Financial Service Representative

Livingston International Inc
08.2020 - Current

CLVS Contractor

Livingston International Inc
07.2017 - 08.2020

Customer Service Representative

Loblaws (Atlantic Superstore)
10.2013 - 07.2017

Cashier

Loblaws (Atlantic Superstore)
08.2012 - 10.2013

Certificate - Customs Specialist

CSCB (CCS)

Acconting / General Business Administration

New Brunswick Community College

High School Diploma -

Riverview High School

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William Stacey