William Stacey
Moncton
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Client Financial Service Representative
Livingston International Inc
08.2020 - Current
- Assisted customers with reconciliation of their accounts.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Identified and resolved discrepancies and errors in customer accounts.
CLVS Contractor
Livingston International Inc
07.2017 - 08.2020
- Analyzed customs documentation to ensure compliance with regulations and facilitate timely shipments.
- Assisted in developing procedures for tariff classification and duty calculation accuracy.
- Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
- Reduced duty costs through diligent analysis of product classifications and application of applicable trade agreements or exemptions.
- Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.
Customer Service Representative
Loblaws (Atlantic Superstore)
10.2013 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Processed refunds and exchanges according to company policies, ensuring accurate record-keeping for financial reconciliation purposes.
Cashier
Loblaws (Atlantic Superstore)
08.2012 - 10.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained cash drawer accuracy through diligent counting and reconciliation.
- Greeted customers entering store and responded promptly to customer needs.
Education
Certificate - Customs Specialist
CSCB (CCS)
Moncton, NB09-2025
Acconting / General Business Administration
New Brunswick Community College
Moncton, NB06-2016
High School Diploma -
Riverview High School
Riverview NB06-2014
Skills
- Excellent customer service skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Computer skills
Languages
English
Native or Bilingual
Timeline
Client Financial Service Representative
Livingston International Inc
08.2020 - Current
CLVS Contractor
Livingston International Inc
07.2017 - 08.2020
Customer Service Representative
Loblaws (Atlantic Superstore)
10.2013 - 07.2017
Cashier
Loblaws (Atlantic Superstore)
08.2012 - 10.2013
Certificate - Customs Specialist
CSCB (CCS)
Acconting / General Business Administration
New Brunswick Community College
High School Diploma -
Riverview High School