William Selfridge
San Jose
Summary
Accomplished Business Development Manager at Altanova, adept in relationship building and strategic business planning. Excelled in enhancing client base through innovative solutions and exceptional customer service, fostering trust and loyalty. Demonstrated leadership in team collaboration and problem-solving, achieving significant improvements in service standards and client satisfaction.
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
DIS Tech
09.2005 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Fostered culture of continuous improvement, leading to consistently high service standards.
Business Development Manager
Altanova
04.2003 - 09.2005
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Interfaced with Customer and Design Engineering to meet customer expectaions
Education
High School Diploma -
Tennyson High School
Hayward, CANo Degree - Business
Cuesta College
San Luis Obispo, CASkills
- Customer service
- Relationship building and rapport
- Handling escalations
- Performance metrics
- Team leadership
- Problem-solving
- Business development and planning
Timeline
Customer Service Manager
DIS Tech
09.2005 - Current
Business Development Manager
Altanova
04.2003 - 09.2005
High School Diploma -
Tennyson High School
No Degree - Business
Cuesta College
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