William Scruggs
West Hollywood,CA
Summary
Dynamic leader with a proven track record at Equinox, enhancing customer satisfaction and employee growth. Excelled in staff development and retail inventory management, boosting sales by 62% at Chrome Hearts. Skilled in fostering team leadership and executing effective sales techniques, consistently achieving beyond set targets.
Overview
16
16
years of professional experience
Work History
Manager
Equinox
West Hollywood, CA
01.2023 - Current
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
General Manager
Bedstu
Malibu, CA
06.2020 - 01.2023
- Deliver an educational program to elevate team associates to provide luxury experience.
- Oversee daily operations for retail locations and perform duties such as recruiting, setting sales targets, associate development, and store product allocation.
- Assessed team skills and groomed Sales Associates to Sales Supervisors through onboard training and one on one coaching.
- Strengthened customer loyalty by implementing personalized engagement tactics.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
Store Manager of Operations
Chrome Hearts
Los Angeles, CA
03.2009 - 06.2020
- Increased sales by 62% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Arts - Studio Art/Theater
University of Tennessee
Knoxville, TNCertified Massage Therapist - Massage Therapy
National Holistic Institute
Studio City, CA04-2022
Skills
- Customer service
- Team leadership
- Microsoft Office
- Verbal and written communication
- Staff training and development
- All Social Media Platforms
- Shift scheduling
- Sales techniques
- Store merchandising
- Cash management
- Retail inventory management
Accomplishments
* Supervised team of 12 staff members.
* Managed a store that exceeded company expectations in every category during the all quarters.
* Achieved the #1 national store ranking within 2 years.
* Exceeded monthly store sales goals 14 months in a row.
* Building strong work community throughout all my positions.
Timeline
Manager
Equinox
01.2023 - Current
General Manager
Bedstu
06.2020 - 01.2023
Store Manager of Operations
Chrome Hearts
03.2009 - 06.2020
Bachelor of Arts - Studio Art/Theater
University of Tennessee
Certified Massage Therapist - Massage Therapy
National Holistic Institute