William Rivas
Moreno Valley
Summary
Dedicated professional with strong interpersonal skills and meticulous attention to detail. Proven ability in effective problem resolution, contributing to service excellence and team success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Self - Employed
Native Closets
Moreno Valley, CA
04.2020 - Current
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Balanced self-directed work with teamwork to enhance project outcomes and drive success.
- Demonstrated expertise in rapidly acquiring new knowledge and adjusting to varying situations.
- Fostered a positive environment through respectful interactions and a commitment to helping others.
- Demonstrated enthusiasm for acquiring new knowledge and skills to enhance professional growth.
- Reviewed and refined assignments to maintain high standards of precision and clarity.
- Utilized critical thinking skills to dissect challenges, assess various solutions, and implement effective decisions.
Department Supervisor
California Closets
Huntington Beach, CA
10.2010 - 01.2020
- Managed daily operations while enforcing safety protocols and upholding company policies to foster a secure work environment.
- Guided and supported team members through mentorship initiatives, strengthening skills and encouraging collaborative efforts.
- Streamlined processes to improve operational efficiency and support departmental goals.
- Developed and implemented performance metrics to ensure team accountability and monitor progress effectively.
- Oversaw inventory control systems to enhance stock management and minimize waste.
- Executed stock maintenance and organization while delivering exceptional customer service.
- Delivered comprehensive onboarding programs to ensure new employees understand company and departmental policies and procedures.
Installer Services Specialist
Closet Factory
Bridgeport, CT
05.2005 - 09.2010
- Oversaw installation processes for multiple equipment and systems, guaranteeing alignment with established safety standards.
- Managed comprehensive records of installations and service requests to support operational efficiency.
- Analyzed existing installation methods and implemented refined processes to accelerate operational workflows.
- Instructed new installers on essential safety protocols and optimal tool usage, emphasizing industry best practices.
- Facilitated effective communication with clients by resolving installation-related inquiries, thereby elevating overall satisfaction levels.
- Prepared and positioned materials and system components to ensure readiness for installation tasks.
- Executed installation of comprehensive systems at new residential and commercial construction sites.
- Facilitated effective communication with clients to address concerns, ensuring a seamless installation experience and maintaining service excellence.
- Established and enforced quality control measures during installations to ensure project compliance with client expectations and regulatory standards.
Education
Computer Graphics
Westchester Community College
Valhalla, NY08-2000
Project Management
Cerritos College
Norwalk, California, CA12-2014
Skills
- Positive interpersonal skills
- Cross-functional teamwork
- Service excellence
- Effective problem resolution
- Meticulous attention to detail
- Proficient in handling multiple tasks
- Problem-solving skills
- Troubleshooting skills
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained relationship with customers to better understand needs and uphold standards of services
- Acted as Designer consultant
- Bilingual
Certification
Marketing & PR
Brand Yourself with social Media
First time management
project management
Languages
Spanish
Native or Bilingual
Timeline
Self - Employed
Native Closets
04.2020 - Current
Department Supervisor
California Closets
10.2010 - 01.2020
Installer Services Specialist
Closet Factory
05.2005 - 09.2010
Computer Graphics
Westchester Community College
Project Management
Cerritos College