Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Ramirez

Vista

Summary

Experienced and dedicated professional with a strong desire to contribute to team success through diligent work, meticulous attention to detail, and exceptional organizational skills. With a successful nine-year career in the auto industry sector, consistently demonstrating focus and determination. Motivated to continuously learn, grow, and excel in the field, eager to leverage expertise to drive positive outcomes for your organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Cosmetic Manager

CarMax
12.2023 - Current
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Conducted regular performance evaluations for staff, identifying areas of improvement and providing constructive feedback
  • Supervised Detailers, Reconditioned Technicians, and Painters responsibilities include completion of cosmetic inspections on all vehicles to be reconditioned
  • Responsible for maintaining optimal vehicle flow through assigned work zones, maintaining CarMax cosmetic quality standards on all reconditioned vehicles, and maintained both high quality and production efficiency for the Store's Cosmetic Technicians
  • Treated associates with fairness and respect, providing recognition of accomplishments
  • Completed Cosmetic Inspections on vehicles entering and exiting the reconditioning process
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Ensured all cosmetic repairs met CarMax cosmetic quality standards
  • Conducted weekly EH&S facility audits
  • Maintained a sufficient supply of vehicles with completed cosmetic inspections to support the input needs of the daily production process
  • Monitored FQC failures for cosmetic issues, corrected these issues and determined root cause to eliminate repetitive causes of Final Quality Completion failures
  • Achieved daily and weekly production targets in each cosmetic work zone (Paint, Detail, and Cosmetic Reconditioning)

COSMIT

CarMax
11.2022 - Current
  • Manage team of 22 Inventory Associates to achieve optimal productivity and inventory control.
  • Approve daily Inventory Reconciliation Report.
  • Responsible for front lot quality including merchandising and cleanliness.
  • Hold weekly front lot quality audit with Management team.
  • Daily inspection of associate time cards.
  • Hiring of potential candidates.
  • Responsible for cleanliness of department and facility.
  • Carry out weekly EH&S audits for the department.
  • Manage associate development trainings.
  • Approve repair orders for technicians.
  • Manage internal WIP zone.
  • Develop and mentor new Inventory Leads.
  • Cross trained in multiple departments, mentoring and developing new and established associates.

Lead Inventory Associate

CarMax
08.2021 - 10.2022
  • Assisted other stores in LA Region (Escondido/ Oceanside/Murrieta).
  • Assigned area of responsibility tasks for associates on daily basis.
  • Managed merchandise team to optimize front lot quality.
  • Oversaw completion of daily Reconciliation Report.
  • Facilitated direction of work in areas of zone maintenance, vehicle delivery, shipping/receiving, inventory scanning and coordinated vehicle movement (on-lot and off-lot)
  • Led weekly huddles with team to discuss goals and objectives.
  • Organized and participate in daily and weekly lead meetings
  • Conducted phone interviews.
  • Carried out daily EH&S audit.
  • Developed and mentored new Inventory Associates.
  • Completed management development program.

Parts Associate

CarMax
12.2020 - 08.2021
  • Procured parts by issuing purchase orders to suppliers via internet, email, phone.
  • Communicated with all personnel in Operations and other departments to ensure all part requirements were met.
  • Created and maintained required monthly reports including open and completed work orders.
  • Coordinated with accounting in processing all invoices.
  • Maintained positive and strong relationships with suppliers, constantly seeking opportunities with future suppliers where appropriate.
  • Performed quality assurance checks on all incoming and outgoing shipping of parts.
  • Communicated with suppliers/vendors when parts were not to company standards.
  • Ensured all parts are properly tagged and kept organized in their bins.
  • Worked with Service Manager to ensure timely turnaround of parts needed for internal jobs.
  • Trained associates to achieve personal and departmental success.

Reconditioning Associate II

CarMax
08.2017 - 11.2020
  • Completed daily reconciliation inventory report.
  • Reported attendance, tardiness, performance and behavior of associates to Operations Manager.
  • Trained and mentor new associates in performance of standardized work.
  • Ensured compliance of standardized work.
  • Organized and participate in daily meetings.
  • Ensured daily and weekly inventory goals were met.
  • Completed final quality inspections.
  • Developed and led team huddles.

Sales Consultant

CarMax
11.2016 - 08.2017
  • Submitted finance applications and present finance options.
  • Verified applicant information.
  • Analyzed specific documents including W2's, bank statements, utility bills, and paycheck stubs to meet lenders' stipulation requirements.
  • Assisted customers to determine vehicle appraisal value.
  • Generated business by responding to web lead inquiries.
  • Made and kept relationship with customers for repeat business and referrals.
  • Provided above and beyond experience to increase probability of sales.
  • Maintained working knowledge of various vehicles' makes, models, and options.
  • Provided sales and customer service assistance to walk-in traffic.

Business Office Associate

CarMax
03.2016 - 10.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Explained contracts and paperwork to customers buying and selling cars.
  • Helped customers with questions on tag and title information.
  • Prepared and submitted legal document to DMV.
  • Handled accounts payable functions, tendering cash transactions, and answering multi-line phone system.
  • Opened and closed store location, which included counting cash drawers and making bank deposits.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Responded to inquiries from callers seeking information.

Off Lot Coordinator

Porter/On Lot, CarMax
11.2015 - 02.2016
  • Kept service drive clean and organized.
  • Managed and input invoices for all repairs and vehicle recalls.
  • Kept track of inventory vehicles leaving and entering premises.
  • Performed cosmetic inspections on vehicles and performed final quality checks.
  • Updated database with current and confidential information of daily operations and made sure to communicate notes on inventory vehicles with all departments.
  • Performed recall checks on vehicles before making them saleable.
  • Worked with Inventory Associates and Service Department as well as Techs to manage all off lot mechanical zone vehicles and customer vehicles to appropriate vendor or dealership for warranty repairs.
  • Worked with Sales Managers to update status of recently transferred vehicles.
  • Handled all smog and weight certificates.
  • Trained new associates on standardized work.

Reconditioning Associate

CarMax
07.2015 - 10.2015
  • Responsibilities included computerized tracking of inventory, shipping, receiving, staging inventory, quality control checks and facility and ground maintenance.
  • Completion of CarMax final quality and cosmetic inspections.
  • Detailed interior of vehicles, including vacuuming, window cleaning and dressing and dash areas to preserve vehicle interior.
  • Used rotary buffer to remove paint imperfections and rapidly improve quality of finish.
  • Monitored inventory levels for adequate supply of chemicals and materials.
  • Reported any customer-oriented issues immediately to Operations Manager for swift assistance and resolution.
  • Opened and closed store under minimum to no supervision while following all safety procedures.

Sales Representative

Allittech
10.2014 - 08.2015
  • Increased sales by offering advice on purchases and promoting additional products.
  • Addressed concerns of customers by providing clear instructions and solutions.
  • Helped develop new business through networking and follow-ups.
  • Attended industry events that are aimed at improving marketability of company’s products and services.
  • Wrote proposals and reports.
  • Participated in team meetings to discuss progress, plans, and other activities.
  • Collected and processed payments.
  • Developed new business by networking with valuable customers.
  • Researched potential clients in order to be well-prepared for appointments.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Provided consulting services to customers seeking technical support.
  • Recommended accurate and effective solutions to customers after identifying problems.

IT Administrator

Harbor Packaging Inc.
07.2004 - 09.2014
  • Supported Chief Operating Officer with daily operational functions.
  • Served secondary contact for computer hardware and software issues, as well as network emergencies.
  • Worked with CIO to ensure that both manufacturing plants in Mexico were integrated with San Diego facility.
  • Prepared productivity reports for CIO.
  • Configured and installed routers, switches and wireless controllers.
  • Maintained company servers, computers, printers, and other equipment.
  • Reported and resolved network security violations.
  • Drafted training materials and organized training sessions for new employees.
  • Worked with outside vendors and internal team to develop voice and data wiring infrastructure.
  • Distributed client requests for technical support by phone, email, and inter-office chat service.
  • Oversaw budget for purchasing needs.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Responsible for disaster recovery to storage centers to avoid massive data loss in event of network breach or failure.

Education

High School Diploma - undefined

Guajome Park Academy
Vista, CA
2003

Some College (No Degree) - Business Management

Palomar College
San Marcos, CA

Skills

  • Bilingual
  • Communication
  • Teamwork
  • Time Management
  • Detail Oriented
  • Mentoring and Coaching
  • Sales
  • Purchasing
  • Customer Relations
  • Team Leadership
  • Continuous Improvement
  • Scheduling

Timeline

Cosmetic Manager

CarMax
12.2023 - Current

COSMIT

CarMax
11.2022 - Current

Lead Inventory Associate

CarMax
08.2021 - 10.2022

Parts Associate

CarMax
12.2020 - 08.2021

Reconditioning Associate II

CarMax
08.2017 - 11.2020

Sales Consultant

CarMax
11.2016 - 08.2017

Business Office Associate

CarMax
03.2016 - 10.2016

Off Lot Coordinator

Porter/On Lot, CarMax
11.2015 - 02.2016

Reconditioning Associate

CarMax
07.2015 - 10.2015

Sales Representative

Allittech
10.2014 - 08.2015

IT Administrator

Harbor Packaging Inc.
07.2004 - 09.2014

High School Diploma - undefined

Guajome Park Academy

Some College (No Degree) - Business Management

Palomar College

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William Ramirez